Daniel Thompson Email & Phone Number

Texas, United States

Plano, Texas, United States

Regional Part Sourcing/Management* Leading a team of 42 people in a region covering 10 states; Texas, Colorado, Oklahoma, Utah, Washington, Oregon, Idaho, Wyoming, Alaska and Hawaii.* Connect parts availability (sourcing) with store capacity and customer communication* Coach and train Part Sourcing Specialists on standard operating practices and performance* Responsible for the full cycle of talent fundamentals including selection, onboarding, training, development, performance management, culture, and engagement of their team* Evaluating performance and productivity followed by strategizing, implementing, and overseeing processes for increased growth and productivity.* Orchestrate individual employees' KPIs, and coach them through achieving their goals* Resolve issues and collaborate with customers and the district team* Consolidate and reduce spending where applicable* Coordinating business operations * Managing operational costs* Establish and grow relationships with appropriate partners* Developing and implementing growth strategies that have been shared with other RPSM's throughout the company in the US.

Dallas/Fort Worth Area

* Lead through engagement and motivation, understanding the needs of primary mobile workforce and created a culture where everyone was inspired to exceed expectations* Direct the development of annual and long-term business plans for a market, ensuring alignment with the regional direction and quantify business outcomes* Oversee the strategic direction of a market and work to implement the strategy in all stores within the market.* Oversee the P&L for a market, ensuring that revenue and profit goals are met and understanding what financial levers to pull to move the market towards its goals, managing expenses, maximizing profits and minimizing loss.* During pandemic year, the market finished strong. In YTD 2020, we beat our previous record year; 6.9% above budget and 18% above YTD 2019

Cheyenne, Wyoming Area / Mesquite, Texas

Branch / Store Manager• 2019 YTD have achieved all targets on Center Of Excellence.• Top performing branch YTD in the DFW market with Center Of Excellence results (2018)• Won the award for Mid South Million Dollar Club with over $6 million in sales for 2019• Safelite Vice President, Steve Miggo featured my branch in December 2018 as part of the Leadership Learning Video production to all managers in the US as an example of Leadership characteristics accentuating the relationship our team has with proven results. • Implemented new warehouse strategies that improved the BSS&W results from 8.15% to 3.30% (2018)• Oversee 20 Technicians, 1 Lead Technician, 1 Customer Advocate and 1 Assistant Manager.• General operational duties on a daily basis as outlined below.• Received the People Powered Award for the Denver Market for 2016. 97% Engagement Score.• Received the award for the highest increase for year on year in the market for installs and profit for 2017.• Oversaw day to day operations, scheduling of routes, manage inventory, cash handling and opening/closing procedures as well as processing of insurance and commercial claims.• Coached the team on a daily basis to achieve company service and quality goals. • Built relationships with both existing and new customers and assisted with daily customer queries.• Engaged, coached and lead the team to achieve desired results. • Re-staff and restructure the branch by employing an additional technicians, a Lead Technician and a Customer Advocate. • Managed teams during catastrophe period in 2016 and 2017.• Relocated to DFW market for more opportunity and experience.

Cheyenne, Wyoming Area

• Responsibilities included negotiating the purchasing of storage units.• Managing of sales and rental contracts.• Market products and services that Alco Mobile Storage has to offer.• Deal directly with customers with regards to processing orders, customer queries and any complaints.• Managed driver engagement to achive desired customer/delivery alignment which included scheduling routes, delivery times and moving of product from site to customers.• Receive and process payment from customers.• Contend with general operations to assure high bottom line profits.• Manage HR issues of drivers and general laborers including interviewing, hiring and dismissals.

Durban Area, South Africa

• Received the award for Most Improved Small Branch 2011 within the company.• In 2010/2011 financial year, achieved highest return on investment percentage of branch operating profit for the region.• Made changes within the daily operations of the branch, identified certain employees for key positions and arranged for training for those employees. These changes led to the branch achieving high profit margins thus resulting in receiving awards. • Key duties include setting up budgets for all departments, overseeing and managing all admin, warehouse, distribution and sales responsibilities i.e. the account managers, merchandisers, department managers, special projects, HR issues, customer issues, branch profitability, developing new sales strategies to promote growth and managing of set fixed-cost budgets.• Worked on a daily basis managing operational, staff and customer issues. • Have experience with the COGNOS and AS 400 systems. • Organized and conducted weekly meetings with sales staff to discuss performance and plans forward. • Conducted market research in the various areas and implemented sales, marketing and distribution strategies to increase the volume and assist with the bottom line profit.• Managed the key accounts on a monthly basis of certain top end customers and discussed performance and future sales strategies which assisted with building good customer relations.• Led the marketing and distribution strategies for both Clover and all principal products (Dannon, Eskort and Unilever).• Obtained US Permanent Residency visa and relocated to Cheyenne WY.

Polokwane Area, South Africa

• Managing all account managers, merchandisers and customer profitability • Was directly involved with route planning (FLO System) and assisted in the planning of changing of delivery schedules which led to lower operating costs and higher profits within the branch• Responsibilities amongst others included setting fixed cost budgets for the sales department for each financial year and managing thereof.• By introducing new sales strategies and intensive merchandiser training, the sale volumes for 2008 vs. 2009 increased by 21%• Organized and conducted weekly meeting with sales staff to discuss performance and plans forward. • Arranged for monthly promotions at various top-end customers within the area which assisted with brand awareness and the marketing thereof.• Through my achievements within a short period I was promoted to Area Manager (Branch Manager).

Swaziland

• Managed the telesales personnel, account managers and merchandisers.• Conducted key accounting for Clover and principal products (Dannon, Eskort, and Unilever) at top and bottom end customers.• Arranged and conducted training and implemented an incentive scheme for both account managers and merchandisers.• Through changes implemented and relationships built with customers, I was able to increase sale volumes in excess of 30% in a 10 month period. • Decreased nominated delivery days per customer and implemented minimum order value per delivery/month. This decreased operating costs and promoted customers to increase volumes which in turn increased operating profits.• Due to my achievements within a short period, I was promoted to a larger area with more responsibilities.

Certificate, Essentials Of Management Leadership Program.

• SETA Essentials of Management Leadership Program: MANAGEMENT: PHASE 1 • SETA Essentials of Management Leadership Program: MANAGEMENT.

National Certificate, Marketing/Marketing Management, General

 TECHNIKON PRETORIA - NATIONAL CERTIFICATE FOR MARKETING MANAGEMENT