Daniel Thompson Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Plano, Texas, Us

Team Lead Messaging Engineer: Role included architect/operational support of client environments using ITIL and best practices. Included management of all messaging systems, migrations, enterprise active directory and unified communication technologies with clients having over 100 servers/100,000+ employees. Held team lead role on the within the operations with direct reports based internationally. This included all daily management, setting/tracking quarterly goals, performance reviews and technology road maps/budgets. Held an active escalation support role for all assigned clients that covers Azure active directory, on-prem active directory forests and hosted exchange systems ranging from Linux and Microsoft technologies. • Worked directly with client-side senior leadership to understand their vision, in conjunction with how we can impact the current technology already deployed along with forecasting future needs • Managed all versions of Exchange in a Cluster\DAG environment. Including all related systems: Client, UM, Hub, and Edge• Oversaw multiple Azure tenants: Hybrid design with Directory Synchronization from on premise active directory• SME for migrations using various enterprise tools: This includes datacenters relocations• Created robust change management process that was implemented over the course ticketing system lifespans• Scoping: Includes level of effort with the cost of both man hours and hardware • Work included a heavy focus on projects with goals of staying within scope and budget • Experience with messaging edge technology: Google Apps, Proofpoint, Iron Port, Barracuda Networks, McAfee Security for Exchange and Bright Mail for Anti-spam/message routing• Unitized MS PowerShell in day-to-day operations to automate monitoring of exchange sub-systems, simplifying random daily tasks and the ability to offer custom reporting as needed• MDM and MAM devices policies: Created policies to ensure safe use of mobile devices, including BYOD

Arlington, Virginia, Us

Primary roles on the HCTC program are supporting MS Exchange, Enterprise Active Directory, and SCOM 2007 SP1 environments. Roles include: operations, engineering, and architectural design across all MS window servers.• Manages 7 Exchange 2010 servers in a DAG environment. This including all related systems: Client, Hub, and Edge• Supports and manages all AD sites and services, which includes heavy uses of GPO management• Manages 6 SCOM 2007 SP1 servers across two domains. This includes all management, reporting and subscription support for all objects in hctc.irs.gov domain and sub domains. • Actively unitizes MS PowerShell in day to day operations• Supports Right Fax server, services, and the Right Fax Utility • Works within integrated support model, actively working with other assets on the HCTC program• Unitizing two Barracuda appliances for edge control on the Exchange environment. This includes all anti-SPAM/virus controls for in/out bound mail for hctc.irs.gov• Supporting large Citrix environment unitizing heavy VDI for the end user experience• Coordinates all impact changes through a change advisory board

Provided high level engineering support along with level III operational support to a 3000+ userbase across three forests. I held the technical lead role for all the MS Exchange environments within the three forests. Asa member of the operations team my area of focus included operations, engineering, and architectural design of futuretechnologies related to the messaging world.• Managed 13 Exchange 2010 servers in a DAG environment. This including all related systems: Client, Hub, and Edge• Managed 2 Exchange 2003 servers in a standalone environment. This including all related systems: Client, Hub, andEdge• Managed 3 Exchange 2007 servers in a standalone environment. This including all related systems: Client, Hub, and anPostini Edge Gateway• Using MS Edge server, I managed all anti-SPAM controls via Forefront for MS Exchange and Google’s Postini• Supported and managed all AD sites which includes GPO management• Managed all file servers throughout the domain. This includes hardware support, OS, NTFS, and ACLs• Supported a large server virtualization farm including file, Client access, and HUB servers via VM vSphere• Used SCOM 2007 in a combination with PGRT 9 to monitor the Exchange and AD environments• Maintained BES 5.0 in a high availability environment• Supported all mobile devices that are connecting to the domain via Active Sync or via the BES server• Interacted with other supports teams (Network, Helpdesk, ect) in an integrated support model• Held an active role in planning and executing domain migrations, both AD and Exchange

Helped in the planning and executing of the technical configuration and install of all systemrelated equipment for the FMV project throughout Regional Command South. Work closely with IJC and Command Battle Staff to ensure that FMV surveillance assets are available for force protection and intelligence exploitation missions.• Assisted in installation of project LTM (Last Tactical Mile) which is a MLOS high speed intranet network• Configured vBrick video encoders ingestion systems that feed to the CX-I network For PSS (Persistent SurveillanceSystems) and ISR (Intelligence, Surveillance and Recognizance)• Worked directly with PTDS/PGSS Aerostat, RAID, BETTS-C, and Cerberus teams• Utilized Blue Sky, Wiburf, RAID tower, Marine 107s and 240’s state department towers• Supported, configured and installed MLOS Communications Systems using the Motorola PTP45600, 48600 and theHarris 7800w• Assisted in the network integration of MLOS and Video encoders• Assisted and created training guild lines for junior team members

Messaging Systems Administrator: Provided global tier III system administration for 40,000+ user base with area of focus in messaging which includes Exchange systems and other ancillary messaging systems hosted on physical hardware or in a virtualized environment. I held an active leader ship role in planning and execution of exchange data migrations.• Managed 20+ Exchange 2007 servers in clustered environment including all related systems: Client, Hub, and Edge• Managed all mobile messaging which included: Active Sync, Blackberry, Goodlink, Office Communicator Service• Created and Managed all IT security polices for all mobile devices company wide• Configured Unified Communication servers which included: VOIP, instant messaging, and voice mail to e-mail• Managed Cisco Iron Port E-mail gateways• Created Microsoft Powershell scripts for daily administration and any special task• Managed all messaging related backups via Commvault• Created policies and guidelines for HP Open View Monitoring Services for the messaging servers• Managed all disaster recovery issues which included all database and mailbox level recovery• Maintained an active developmental environment used to test new system and services before being put in production• Created training documentations over many messaging related subjects and issues• Implemented patches and modifies system and OS configurations to meet SOX guidance

Us

Established and cultivated key relationships with local site information managers and functional systems/network administrators. I acted as liaison between the 25 th Sig OIC, Windows Systems Team and other networking teams. Proactively maintained afghan.swa.mil systems by ensuring thatall were IAVA compliant and security procedures were adhered to.• Managed Domain level Active Directory on NIPR, SIPR, and CX-I Networks• Resolved complex PKI CAC authentication problems for Afghanistan customers• Managed 10+ Exchange 2003 servers in an static environment• Created and configured Group Policy Objects and linked to appropriate containers• Worked to resolve spam problems with Symantec Mail Security plus managing all filters on inbound mail.• Configure and administer all servers on the Microsoft platforms• Managed all system’s backups via Veritas Backup Exec• Used Harris Stat and Retina scanners to identify network vulnerabilities and then used SMS and WSUS to remediateknown issuesHeld training classes for junior team members also including training for Tier I and Tier II support teams•• Handled all disaster recovery issues across all Windows platforms