I’m a senior IT leader with the ability to make technology effective, efficient, and user-focused in any industry. With particular strengths in diverse team leadership, optimising operations, and service delivery, my hands-on approach to IT management ensures productivity and results, and a genuine alignment with business goals. ********* SME: HEALTHCARE IT I’ve been fortunate to build deep expertise providing IT leadership in high-stakes, regulated environments such as the healthcare sector. Working across Australia for giants Better Medical and GenesisCare, I’ve had exposure to cutting edge technology and helped these businesses increase their profitability and competitiveness in a complex and challenging industry. Accomplishments include:🔷launching an AI tool that generated AU$10m in revenue across 75 clinics🔷streamlining systems for an annual AU$500k in savings, and 🔷overseeing a cybersecurity enhancement that improved NIST scores by 550%.*********Other achievements across my career:✅ Streamlined enterprise applications by 65%, improving user experience.✅ Led an MS Teams rollout, cutting internal support calls by 60%.✅ Implemented an ITIL-based service tool that reduced support calls by 15%.✅ Upgraded 400+ devices across 20+ sites with zero business disruption.✅ Built and mentored a remote team of 12, enhancing business support by 60%.Whether it’s delivering seamless technology upgrades or building solution-focused team cultures, I’m dedicated to making IT a strategic asset for businesses and their teams.For full details, I’d be happy to share a copy of my CV on request.