Supervise three Business Product Service Teams made up of the AirPass, Business Extra, and Gift Card service teams. Help identify and coach emerging leaders in the Business Products Support team. Create and innovative business processes in an ever changing environment.

Lead the AirPass Sales Support Team made up of both a service team and an accounting team by creating an innovative atmosphere to continue to improve the customer experience and speed to market of the AirPass product.

• Provide hands-on leadership to a group of non-management unionized reservations sales representative in achieving business objectives, ensuring maximum performance adherence to service standards• Support key performance measures by setting and communicating goals to create a high performance culture, which exceeds performance measurements in productivity enhancements and cost control• Coach and counsel employees to achieve excellence in Revenue Generation, Customer Satisfaction and Customer Experience • Facilitate employee development by utilizing creative coaching techniques and performance plans to improve overall operational efficiency. Develop and mentor team members for growth within the organization • Work closely with Human Resources/Employee Relations to ensure understanding and proper application of policies, procedures and the collective bargaining agreement• Establish and maintain a positive work environment that encourages and rewards excellence while fostering team-spirit through engagement

• Served as a facilitator for the “Elevate Program” – an American Airlines’ customer improvement initiative• Selected as an instructor and facilitated a variety of classes that ranged from new hire to refresher curricula• Provided customers with up to date information on flights, fare rules and travel policies for American Airlines global network.• Sold and marketed total ticket prices to potential customers and specialty fares for military, senior citizens and government officials• Performed ticket exchanges and handled off schedule operations when required

At BB&T I work with both Personal and Business clients to help meet their financial needs in a number of different ways including Banking Products, Loans, Insurance, and Investments. I help educate clients to understand how BB&T can help with all of our client’s financial needs when major changes in life arise. I strive every day to delivering the Perfect Client Experience to each client by being Reliable, Responsive, Empathetic, and Competent. I do all of this with the vision of making BB&T the best financial institution possible while staying within BB&T’s Core Values: Justice, Reality, Self Esteem, Honesty, Integrity, Pride, Teamwork, Reason, Independent Thinking, and Productivity.

- Educate prospective corporate customers about ShareFile’s file transfer, client portal and Virtual Data Room suite of products. - Build rapport with executives and IT personnel in Architectual, Engineering and Construction industries- Successful at prospecting, networking and building a sales pipeline using our CRM tool - Knowledge of cloud computing technologies and selling strategies within the SaaS market, as well as state and federal encryption, client-protection, and privacy regulation laws.- Competent in explaining cloud computing technologies and SaaS to non-technical customers.

• The elected Legislative branch head that represents approximately 28,000 students.• Constitutionally recognized officer of the legislative body of the Student Government which presides over the undergraduate senate of 40 senators and other invited guest. • Used Robert’s Rules of Order during Senate meetings to run business more effectively.• First in line to SGA President.• Set up each Senate meeting by creating the agenda, inviting key speakers that provide insight on issues on campus.• Helped Counseling Center write legislation for the new Medical Amnesty policy which would change the code of conduct from suspending students for underage drinking, to giving students an opportunity to take alcohol information classes to learn the dangers of underage drinking.• Held the bimonthly Senate Executive meeting to set goals with each of the 3 committee heads and 4 Senate Executive Officers to help insure success for the student body.• Initiated bimonthly meetings instead of weekly meetings to help the Senate retention rate, to increase the overall business we would have in each meeting, and to give senators the time to do research on the issues they wanted addressed.• Work with administration to enhance the student experience through programming. We helped bring in Benjamin Mee from which the main character off of the Movie “We Bought a Zoo” was based off of.• Implemented Student Discount cards for businesses in the area, sponsored the Student Memorial Garden, allocated over a 100,000 dollars through the Senate Appropriations committee, and created the New Boneyard Monument for the Football Stadium.• Went to a monthly conference with other SGA officers from across North Carolina to brainstorm new ideas for our respective universities, and to advocate to our state legislatures against cutting university budgets.

• The elected president of over 800 men of 17 different fraternities• Preside over weekly IFC meetings where delegates from each fraternity gather to pass legislation, pass amendments to the IFC Constitution, announce events, and inform chapters of judicial hearings• Initiated and presided over bimonthly President’s Meeting where all fraternity Presidents meet and discuss issues of each organization so that we can help each other become better fraternities and an overall better Greek community.• Sit on the Media Board committee and other committees to represent the Greek Life student opinion on university issues and help steer the university to a better tomorrow.• Weekly meetings with the other Greek Council Presidents to tie our events as close to possible to help foster a better relationship between each of our respective councils.• Helped Recruitment Chair with planning of Rush and speaking at ECU Orientations on behalf of Greek Life to encourage incoming students to go Greek.

• Lead 8 individual summer orientation programs with approximately 500 students at each orientation to ease new students in their transition to East Carolina University through skits and small group information session. • Gave University bus and walking tours.• Directed people to their destination.• Tell new students about resources available on campus, inform them about student organizations, and answer any questions that they may have.

• Ran the weekly chapter meeting of around 60 men.• Ran the weekly Executive Board meeting of 7 men, setting goals each week for their individual committees to ensure a successful chapter. • Worked with a budget of over $60,000.• Support and uphold chapter by-laws, the Ritual and International Constitution & Laws of the Pi Kappa Alpha Fraternity, and to oversee chapter operations and general membership.• Manage crisis situations through creating and educating members on a written risk management handbook. • Promote positive relations with surrounding neighborhoods, the university, and Greek Community by attending city hall meetings and speaking at them about issues at hand • Represent the chapter on a regular basis with university, alumni, and International Fraternity ambassadors by sitting on several university committees one being the Master Lighting Committee and the other being the Parking and Transportation Committee • Conducted a successful transition with successor through a transition period with transitions notebook and meetings .• Raised approximately 8,000 dollars for the Ronald McDonald house in our annual Walk to Wilmington Event and did around 1100 hours of community service with several different events.• While president membership intake increased by 20 percent, grades increased because of our scholarship plan of getting a discount on dues if you had over a 3.5 GPA. • Won The IFC Chapter of the Year out of 17 Fraternities along with Community Service of the Year, and Philanthropy of the Year at East Carolina University. Within our international fraternity we won The Raymond L. Orians Chapter Excellence Award which recognize overall chapter excellence, chapters that win this award are amongst the top 5% internationally .