• Management of operation processes such as crowd control, queue management and ticketing matters• Upkeep and amend SOPs• Successfully planned and executed the opening of a new Attraction within the Gardens• Providing support and execution of VIP visits• Member of the Sustainability Team During Covid19 lockdown and thereafter;• Creating e-learning content for Team Members• Volunteered at a Care Facility for positive tested foreign workers• Managing and motivating… Show more • Management of operation processes such as crowd control, queue management and ticketing matters• Upkeep and amend SOPs• Successfully planned and executed the opening of a new Attraction within the Gardens• Providing support and execution of VIP visits• Member of the Sustainability Team During Covid19 lockdown and thereafter;• Creating e-learning content for Team Members• Volunteered at a Care Facility for positive tested foreign workers• Managing and motivating a Team of 35 colleague at the facility• Liaising with the Ops team of National University of Singapore as well as Security and Facility Teams. Show less

since November '18; Director of Rooms at Equarius Hotel & Beach Villas• Leading Rooms Team; Reception, Concierge, Butler and Housekeeping• In charge of Budget and P&L of Rooms• Strategy and planning to achieve KPIs • Being Resort wide Manager on DutyJune '17 - October '18; Director of Rooms at Hard Rock Hotel • Leading Rooms Team; Reception, Concierge, Guest Relation and Housekeeping• In charge of Budget and P&L of Rooms• Strategy and planning to achieve KPIs… Show more since November '18; Director of Rooms at Equarius Hotel & Beach Villas• Leading Rooms Team; Reception, Concierge, Butler and Housekeeping• In charge of Budget and P&L of Rooms• Strategy and planning to achieve KPIs • Being Resort wide Manager on DutyJune '17 - October '18; Director of Rooms at Hard Rock Hotel • Leading Rooms Team; Reception, Concierge, Guest Relation and Housekeeping• In charge of Budget and P&L of Rooms• Strategy and planning to achieve KPIs • Driving resort wide Projects: implementing KnowCross and Know Housekeeping / Wifi enhancement• Being Resort wide Manager on Duty Show less

• Member of organization committee i/c of F&B for 150th Anniversary event in September ‘14 in Ludwigshafen with 70.000 pax • Being part of a Project Team to implement Business Software KOST in all Outlets, Back of House as well as PMS Protel• Implementing Revenue- and Yieldmanagement at Hotel Rene Bohn• Creating and analyzing of Statistics for the Head of F&B and Hotelservices• Assisting in taking over a new conference center and implementing SOPs

• Department Head of 4 sub-departments: Front Office, Concierge, Guest Relations and Chauffeurs• Being in charge of budgeting, forecasting and cost saving • Implementing the Chauffeur department as Profit center• Realizing and revising the upsell program TSA

• Assisting the Front of House Manager before and after Hotel opening with setting of standards and work flows and conducting Trainings for Concierge, Porter, Doorman, Front Desk and Guest Relations• Being in charge of Roster and leave planning • Assisting the Front of House Manager with Budgeting, forecasting and cost saving• Conducting quarterly appraisals, including overseeing staff discipline and grooming standards• Attending to incidents, complaints and represent management… Show more • Assisting the Front of House Manager before and after Hotel opening with setting of standards and work flows and conducting Trainings for Concierge, Porter, Doorman, Front Desk and Guest Relations• Being in charge of Roster and leave planning • Assisting the Front of House Manager with Budgeting, forecasting and cost saving• Conducting quarterly appraisals, including overseeing staff discipline and grooming standards• Attending to incidents, complaints and represent management in their absence Show less

• Supervise and manage NaumiAides, consists of 14 Team members (Front Desk staff in charge of Front Desk, Night Audit, Butler services incl. F&B & Concierge duties)• Study and evaluate the operation and procedures of NaumiAides, including implementation of new SOPs • Conduct and prepare daily briefings and interdepartmental Trainings• Conduct performance appraisals and/or handle disciplinary action, coaching and counseling if necessary• Cross check on all reports, generated by… Show more • Supervise and manage NaumiAides, consists of 14 Team members (Front Desk staff in charge of Front Desk, Night Audit, Butler services incl. F&B & Concierge duties)• Study and evaluate the operation and procedures of NaumiAides, including implementation of new SOPs • Conduct and prepare daily briefings and interdepartmental Trainings• Conduct performance appraisals and/or handle disciplinary action, coaching and counseling if necessary• Cross check on all reports, generated by the property management system and the Team• Having weekly meetings with the Owner and meet his requirements• Ensuring the expected level of service is provided Show less

• Managing the workflow of the Hotel Lobby• Maintaining the standard of the arrival and departure experience, including luggage coordination• Professional problem and complaint handling• Assisting PABX Manager in paperwork and motivating the team

• Worked close with the Management of the Rooms Division Departments, like; Front Desk, Butler, Housekeeping, Concierge, Sales & Marketing and Accounting• Main focus of the Traineeship was Front Office & Butler where I got a deep understanding of the department and structure, got involved into departmental decisions • Department Heads and Directors assigned me with special projects, I actively participated in weekly meetings and decisions

• Preparing weekly roster• Implementing new standards• Ensure that all operating equipment is stored, cleaned and used adequately and avoiding breakage• Control the observance of the HACCP standards

• Gained insight into yield management of a 252 rooms Hotel• Understand and producing three month forecast

• Responsible for conducting daily night audits• Prepare restaurant audits to breakdown and balance F&B figures• Act as Night Manager on Duty in the absence of the Night Manager

• Get an inside and work experience into the hospitality Departments like; Front Office, Reservation, Concierge and Housekeeping• Assist the supervisor and manager and gain first experience into profitability of a department

• Consult guests with correspondent wine and food• Do the classic French service with preparing food on the table• Organize and accomplish events• Mix classic cocktails