Daniel Tokarczyk Email & Phone Number

Baraboo, Wi

My current responsibilities include managing the front desk staff (up to and including working the desk myself), executing contracts and managing rooms for group bookings, coordinating social media (responding to TripAdvisor, in-house guest surveys, and corporate guest surveys), coordinating and setting up our meeting spaces for group functions and banquets, accounts receivable (corporate billings) and direct billing, corporate client retention, transient client retention and problem resolution, sales, and revenue management.

Wisconsin Dells, Wi

I worked as a reservations agent handling incoming calls for the two properties that they held at that time. This required coordinating with both properties in regards to reservations, housekeeping and guest requests, sales (upselling both packages and amenities of the property), and client retention as a result of rate resistance.I was promoted to trainer and prepared agents to efficiently take a high volume of calls as well as accurately navigate and employ the two different reservation interfaces for each property. Average class size of around 11 people to train per group. These training groups would start with group training for the UI and then include one on one training for sales before being introduced to the main call center. I shared the responsibility of monitoring the student's and existing agent's phone calls with the departmental supervisors.