Daniel Tomarchio Email & Phone Number

Havelock, Vic, Au

Maryborough, Vic, Au

Laverton North, Victoria, Australia

Maryborough, Victoria, Australia

Melbourne, Victoria, Australia

Overseeing the Service Desk for Lineage Logistics AustraliaMonitor emails and ticketing system, SysAidAssisting the Vietnam, New Zealand and Sri Lanka teams with IT related requestsLiaising with internal departments and external vendors.Provide training and induction to new Service Desk employees with ongoing developmentSetting up user accounts and security groups to comply with SOXRaising capital expenditures for various operational departments for procurement of hardware.Procurement of Mobile Devices, computer equipment, setting up and deploying to usersProviding software and hardware support for all our internal and external usersCommunicate IT updates and outages to Asia Pacific and external customersOversee the Service Desk rostering of staff and After Hours RostersInvolvement in various projects

Laverton North, Victoria, Australia

ResponsibilitiesAssist Site Service managers ANZ and US programmersProvide training and induction to new Service Desk employees with ongoing developmentLiaising with external customers i.e. Coles, Woolworths in IT related issues, US Service Desk, Networks, programmers and EDI teamsAdept in AS400 (ISeries), Red Prairie and I3PL, MEX, Strong Knowledge of Active Directory including setting up security groups, distributions groups, Citrix accounts.Setting up of Laptops, Thin Clients & PCs’Sending out equipment to be repaired to external vendors, raising PO’s for repairs and receiptingProcurement of Mobile Devices, computer equipment, setting up and deploying to usersSetting up Users in VoCollect, RF, AS400, Citrix, Red Prairie, I3PL, MEX, TMS, Great Plains, ReQLogic, SkypeAssist end users with software issues around AS400, Citrix, Thermal printers and RF scanners and applications/softwareNightly EOD backups for all Distribution Centers across Australia and NZMonthly SAVSYS backups and IPL on AS400 servers only Australia and NZTransfer files from Production server to Disaster Recovery server nightlyMonitor AS400 (ISeries) for ANZ, US and ArgentinaMonitor emails and ticketing system, ISupportOversee the 24/7 rostering of staffReport on ANZ Service Desk staff KPI’sMonthly Reporting for ANZ and US in relation to Manual, Transmitted and Customer ordersSecond/Third level after hours support for ANZ and US Service Desk staff, after hours support calls for ANZ DC’sSupport WMS environment for AU, NZ, USA and Argentina

Melbourne, Victoria, Australia

ResponsibilitiesAssisting customers with billing enquiresOrganising connections and disconnections for domestic & commercial clientsExperience in MSTATS and Gentrack softwareAssisting clients with general enquires i.e. solar connections and product knowledge.Liaising with billing, credit and Solar departmentsLiaising with different Networks

Melbourne, Victoria, Australia

ResponsibilitiesEnsure a quick turn-a-round on IT related issues with a long-term resolutionLiaise with different departments to resolve IT issuesOnsite training with clientsHandle customer calls via call centre inbound & outboundAssist clients with software issues and online advertisingTrain new system releases to new, existing staff and clientsMaintain client queue tracking tool, ensuring resolution within 1 – 2 days Maintain team reports on a day to day basis Assist with IT Support Monitor emails to ensure a fast response to all emailsDeploy Power Pages, setting up DNS, registering and renewing Domain namesCheck error logs to minimise technical issues that could arise.Work closely with 3rd party vendorsAchievementsTeam leadership – Team of 6 – (Project) – Update the full Server Database with all customer details, spend, advertising on Trading Post, contact details within a 4 week period. Achieved this in 2 weeksHead triage on major project releasesCreate processes for new upcoming projectsDuring my 7 ½ years of employment at Trading Post I have held the following positionsData Entry ConsultantCustomer Service / Call CentreTechnical ConsultantOnline Integration ConsultantService Delivery Analyst

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia