Daniel Torrealba Email & Phone Number

Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Canada Area

Responsible for managing the field labour forces and support personnel to meet customer expectations and reach the Calgary Branch goals. • Planned, directed and coordinated all the activities of the maintenance mechanics to ensure proper operation of elevators and escalators in portfolio. • Monitored employee performance to comply with contractual obligations.• Ensured all employees comply with safety procedures as set out by company policy and provincial Health and Safety Act… Show more Responsible for managing the field labour forces and support personnel to meet customer expectations and reach the Calgary Branch goals. • Planned, directed and coordinated all the activities of the maintenance mechanics to ensure proper operation of elevators and escalators in portfolio. • Monitored employee performance to comply with contractual obligations.• Ensured all employees comply with safety procedures as set out by company policy and provincial Health and Safety Act. • Investigated any work-related accident, incident and/or near misses.• Conducted weekly Tool Box Talk meetings with field mechanics.• Managed the job processes, providing technical or coordinating assistance as required. • Worked in coordination with property managers, designated managers, general contractors, and owners to meet or exceed contractual obligations.• Participated in the recruiting and training of field and support personnel as required. • Directed the field labour force and support staff assigned to perform work ensuring maximum utilization of personnel and equipment.• Ensured availability of materials, parts, tools and PPE for field mechanics.• Took actions to monitor and reduce callbacks.• Participated in route loading to optimize the operation.• Provided exceptional customer service and communication.• Created reports to field mechanics and office people in order to monitor the operational indicators. • Performed meetings with other supervisors, sales representatives, and branch manager to accomplish the corporate and branch goals.• Ran regular surveys to elevators and escalators to evaluate mechanic’s performance. Show less

Centro Occidente, Venezuela

Responsible for managing one of the four major Branches in Schindler Venezuela according to a new structure. My main focus was to achieve the growth targets, customer and employee satisfaction and profitability of the West Central region. This business unit consisted of three relevant cities in Venezuela: Barquisimeto, Valencia and Maracay.• Managed 28-person Branch team including hiring and assessing performance of employees. • Participated in the coordination and planning of… Show more Responsible for managing one of the four major Branches in Schindler Venezuela according to a new structure. My main focus was to achieve the growth targets, customer and employee satisfaction and profitability of the West Central region. This business unit consisted of three relevant cities in Venezuela: Barquisimeto, Valencia and Maracay.• Managed 28-person Branch team including hiring and assessing performance of employees. • Participated in the coordination and planning of Existing Installations (EI), New Installations (NI) and Modernizations (MOD) jobs.• Guaranteed safety and healthy working environment to employees.• Interacted with customers, manufacturing facilities, local vendors, constructors and installation teams.• Established action plans to the workforce to get budget.• Evaluated relevant projects to improve market share.• Looked into the Branch costs in order to stay within the operating budget.• Ensured customer satisfaction based on timely responses and quality of service.• Analyzed the Key Operating Indicators to make decisions and correct deviations according to the monthly forecast.• Followed and enforced Schindler, local and international regulations and corporate policies as: Code of Conduct, Human Resources, Product Safety, Quality and Safety.• Participated in the coordination of activities with Schindler Management Team to get goals.• Coordinated material deliveries, spare parts logistics and issuing purchase orders.• Led multidisciplinary teams for troubleshooting and problem solving.• Set goals to: Head of Administration, Head of Sales and Head of Operations.• Participated in relevant sales negotiations with actual or potential very important customers.• Participated in performance review to evaluate the projects progress.• Provided support during installation and start-up of projects.• Led multidisciplinary meetings to identify improvement opportunities to optimize procedures. Show less

Barquisimeto, Venezuela

Responsible for planning, developing, organizing and leading projects to ensure the profitability of the ten offices (branches) located outside Caracas.•Managed directly 10-person Head of Brach and indirectly over 60-person including hiring and assessing performance of employees. Every Branch had a Head of Branch who reported to the Branches Manager.•Managed all activities related with Existing Installations jobs (EI) in ten Service Branches focused on preventive and corrective… Show more Responsible for planning, developing, organizing and leading projects to ensure the profitability of the ten offices (branches) located outside Caracas.•Managed directly 10-person Head of Brach and indirectly over 60-person including hiring and assessing performance of employees. Every Branch had a Head of Branch who reported to the Branches Manager.•Managed all activities related with Existing Installations jobs (EI) in ten Service Branches focused on preventive and corrective maintenance of all elevators and escalators in portfolio. •Checked the operational and technical activities of each Branch.•Set goals to every Head of Branch according to annual budget.•Ensured the technical development of human talent and personnel working in the Branches.•Followed and enforced Schindler, local and international regulations and corporate policies as: Code of Conduct, Human Resources, Product Safety, Quality and Safety.•Established action plans to the Head of Branches to solve problems.•Participated in the coordination of the activities of each Branch with the Departments of the Headquarter in Caracas.•Received customer inquiries and responded to customer issues in a timely and professional manner.•Provided administrative support to all members of the Branch team when required. Show less

Barquisimeto, Venezuela

•Managed 10-person Branch team including hiring and assessing performance of employees.•Managed all activities related with Existing Installations jobs (EI) in Barquisimeto Branch focused on preventive and corrective maintenance of all elevators and escalators in portfolio. •Participated in the coordination, planning and supervision of the administrative, technical and operational areas inside the Branch.•Ensured the profitability of the Branch according to Schindler’s… Show more •Managed 10-person Branch team including hiring and assessing performance of employees.•Managed all activities related with Existing Installations jobs (EI) in Barquisimeto Branch focused on preventive and corrective maintenance of all elevators and escalators in portfolio. •Participated in the coordination, planning and supervision of the administrative, technical and operational areas inside the Branch.•Ensured the profitability of the Branch according to Schindler’s standards.•Managed local store including around 150 spare parts and maintenance material.•Ensured completing Branch’s objectives on time and within budget.•Barquisimeto was recognized as the best Branch of the year in 2009. •Interacted with customer, manufacturing facilities and installation teams.•Ensured stakeholders satisfaction and managed their expectations.•Performed various tasks as assigned by management. Show less