Helpdesk Technical Support

Provides complex technical support for Orlando Health, planning and coordination for End User touch points of the distributed computer environment, Including desktop, software and hardware installation, support and distribution, and remote access technologies like remote desktop and sccm.

Provides Technical Support to the Eyemdemr Software, and thats include support to windows 2008 R2, Windows 2012 r2, Microsoft Sql 2008, 2012, and 2014. Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues with the Eyemd Emr Product.

Provides complex technical, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.Performs analysing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems. Performs analysing, diagnosing, installation, and resolution of remote access technologies and associated problems.Performs analysing, diagnosing, installation, and resolution of remote access technologies and associated problems. Performs analysing, diagnosing, coordination and planning of horizontal network cable management processes including installation, moves, adds, changes and repairs.Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfil business unit requirements. Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.Responsible for partnering with the business units they support to understand the business impact of support issues. Responsible for the analysis, design, and implementation of desktop solutions to fulfil business unit requirements.Responsible for the analysis, design and implementation of desktop technology life cycle management processes including technology procurement, refresh and disposition. Responsible for project analysis, design, coordination and planning for all technical components of desktop related projects.

Providing technical support and expertise over the phone calls to customer in an effectively manner using company tools and software to record information about the technical infrastructure, problem reports, troubleshooting steps and processes and resolution steps for customer reported issues.

Maintain the tech room at Microsoft Store, where all customers computers are checked in for service and support, including software/hardware installation, signature upgrades, PC, Windows and MS Office diagnosis and troubleshooting, data backup, PC tune-up, virus and spyware removal, data transfer, and a wide range of other services. Also perform these services onsite for homes and small businesses.

Responsible for the day-to-day operations, incident management, technical support, administration, maintenance, implementation, and configuration for desktop, print, telephony/voice, point of sale, specialty computing devices and related hardware and software on company premises. Responsible for responding to and resolving technical problems, providing tier 2 and tier 3 support utilizing a variety of tools and techniques. Customer base includes Retail Stores, Executives, and Mobile/Handheld work environments. Includes 7x24 hour direct technical support for all technology and infrastructure. Involves consulting with clients, infrastructure support groups including Security, Application Development, Network Operations, Telephony Operations, Messaging, desktop/network/telephony/voice vendors, and software vendors. Designs, configures, and tests updates and modifications to desktop/network/telephony/voice, applications and operating systems supporting business customer initiatives. Plans, organizes for equipment selection and on-site installations.

Performs a variety of difficult assignments associated with monitoring and controlling computer operating systems. Sets up and maintains more than one type of computer systems. Analyzes system faults and troubleshoots and runs diagnostic tests on operating systems and hardware to detect problems. Evaluates and installs developed software during various phases of testing. Reviews and prepares documentation for systems, tests and installation of software. Investigates and recommends methods and techniques for obtaining solutions. Initiates preventive maintenance on the operating systems as well as repair to system/environment problems. Investigates and recommends methods and techniques for obtaining solutions. Initiates preventive maintenance on the operating systems as well as repair to system/environment problems. Administers systems/environment solutions for multiple projects with varying schedules. Interfaces with vendors for trouble calls. Supports the planning of system/environment requirements for individual projects. May provide work direction and guidance to others.

Work in the customer support area for best service qualityTraining Customers in dental and medical billing software. Computer repair, Staff trainer, Technical support, computer services and office assistants.Maintenance of medical and dental billing Visual FoxPro databases.

Giving maintenance to the inventory system, support to 13 stores around the island. Implement new systems and software solutions to synchronize data of all the stores.Work with NT Server, Support a network.