Daniel Torres Email & Phone Number

Over 7-years experience in BPO, 2 as supervisor and half as ACCM. Knowledge and skills on Office, data analysis, reporting in Excel, planning, execution, follow-up, goal settings and achievements towards KPIs, continuous improvement, pilot plans, projects and groups, leadership and personnel management and development (role assignment, schedules, teams, attendance, adherence, Shrinkage), resources management, wellness, training, workshops, coaching and feedback sessions, mindfulness, cooperative teamwork, problem solving, assertive communication at all levels and with external clients, great organization, soft skills, attention to detail, empathy, sympathy, sincerity, honesty, positive but realistic attitude, feedback receptiveness, adaptability.