-Accomplished initiatives and developed projects that increased efficiency by 40% in our field techs and reduced incoming calls by 60%. -Designed and developed high-quality and efficient software applications using Java, Python, and Bash. -Collaborated with cross-functional teams to gather requirements and create technical specifications for software projects. Participated in code reviews and provided feedback to improve the overall quality of software development. -Collaborate with designers and stakeholders to develop and maintain web applications. Design and implement responsive user interfaces using HTML, CSS, and JavaScript. -Develop and maintain back-end services using PHP, Python, and Node.js. Optimize web applications for performance, scalability, and security. Test and debug web applications to ensure optimal functionality. Stay up-to-date with emerging web technologies and best practices. Write clear and concise documentation. -Communicate effectively with technical lead, scrum master, immediate team, and supervisor. Work effectively in a team-based environment. -Develop technical goals and work with supervisor to achieve them.Initiate, manage, and ensure completion of special projects. Escalate issues and impediments to relevant hierarchy following established guidelines- Designed, deployed, and managed AWS infrastructure, including EC2 instances, VPC, RDS databases, and S3 buckets. Implemented security best practices such as IAM roles, security groups, and network ACLs to ensure a secure environment.-SMS Ticket System: Java based build on AWS services. Designed, built, and implemented Texting SMS Service that enabled our field technicians to be more self-sufficient by providing the information they most requested via SMS.

-Continue to drive the team to improve operational efficiency, deployment best practices, monitoring configuration, and providing the necessary documentation to proactively prevent customer impact. -Continuously troubleshooting Linux hosts services in AWS. -Configured alarms and performed host system updates in different regions worldwide. -Technical leader in the team engaged to work on cross-team planning to resolve complex issues. -Designed and deployed scripts to automate configuration changes reducing team operational pain by 40%. -Proactively identified system issues and provided solutions. -Part of weekly on-call rotation to monitor system availability and promptly resolve potential customer issues.-Monitored and maintained the health and performance of AWS resources using CloudWatch.

-Leadership role in the Supply Chain department (Fulfillment Center network). -Worked regularly with the Developers to establish and improve system performance and reliability by communicating status regularly during each deployment. -Interpreted metrics and system performance in order to reduce customer impact . T-eam mentor by becoming a subject matter expert, documenting changes, providing support activities and being a point of escalation. -Continuously find configuration issues causing disturbances in the Fulfillment Network.

-Provided IT support remotely among the different entities at Amazon-Performed network configuration-First point of contact for field technicians for Amazon Lockers- Team Leader in Amazon Locker support, provided training to third party technicians, created scripts for faster troubleshooting. - Provided troubleshooting documentation. Collaborated with Dev team and Locker Region Managers.

-Design and develop productivity databases-Centralize and share company documents-Developed work manager software for technicians. -Developed local financing manager software-Connect all locations in the San Antonio and New Braunfels area securely via VPN-Virtualize all workstations

-Develop and maintain inventory manager

Helped with the development of cloud based software and database management systems