Daniel Tree Email & Phone Number

Croydon, United Kingdom

Croydon, United Kingdom

➢ Complete technical checks to ensure processes are adhered to. Ensuring existing staff and new starters have the required competency and necessary skills to deliver great service by assessing work and providing feedback.➢ Analyse sampling data to identify patterns and underlying root-causes of quality issues within processes or individuals and identify.

➢ Subject matter expert for accounts, queries, systems and processes in the area. Support implementation of future system developments.➢ Project lead for investigating and clearing a backlog of 1,500 complex legacy work items.➢ Providing guidance and best practice solutions for bespoke schemes and processes which do not fit the internal systems.➢ Reducing.

➢ Responsible for a team of 8-10 staff.➢ Attending daily manager meetings raising issues, positive notes and offering help if required.➢ Providing statistics regarding the team position and performance.➢ Team development by having monthly 1-2-1’s with individuals.➢ Managed operational workflow.➢ Dealing with complaints weekly.

➢ Working very closely with colleagues and especially the team manager to make sure the team runs smoothly and all work / complaints / team issues are kept on top of.➢ Helping out the team of 18 members of staff with any issues they may have.➢ Delegate work to ensure all daily tasks / duties is completed.➢ When the manager is away from the office, it would.

Working very closely with colleagues and especially the team manager to make sure the team runs smoothly and all work / complaints / team issues are kept on top of.Helping out the team of 18 members of staff with any issues they may have.Delegate work to ensure all daily tasks / duties is completed.When the manager is away from the office, it would be my.

Supporting the sales team each day with processing all data accurately onto the system.Communicating with IFA/Internal colleagues via the telephone answering any queries or taking down quotes.Creating mailers and spreadsheets for the team and sending them to the relevant IFA/Team member.Inputting all quotes and sending them off to the correct department to.

Receiving safety reports from internal departments, which need to be checked thoroughly and accurately to see if relevant reports need to be sent to Investigators/Doctors running that clinical trial.Liaised with colleagues on a daily basis to distribute work evenly and making sure everyone is up-to-date and not needing extra help.Accurately inputting and.

Ict Advanced, Information Technology

Activities and Societies: .ICT Advanced

Education record

Activities and Societies: .9 GCSEs including Maths and English.