Daniel Truman Email & Phone Number

Chicago, IL, US

Direct a team of 11 remote Technical Support agents located across the United States. Responsible for supporting a full scale SaaS talent platform product for US and international clients. Responsible for team performance management, client escalations, and cross-team collaboration. Work closely with engineering and customer success teams on process.

Austin, Texas, United States

Direct two teams of 18 support engineers remotely in Texas and India providing support and technical consultation for Premium Accounts on a complex Higher Education focused SaaS platform. Build customer relationships, provide support for social media and community. Manage workforce, staffing, SLAs, CSAT and team efficiency.

Austin, Texas, United States

Direct a team of 60+ Customer Experience agents cross-nationally supporting phone, email, chat, social media, and outbound customer service channels 24/7. Responsible for operational strategy, performance management, and Center KPIs, including by not limited to SLA, individual productivity, abandonment rate, handle time, customer satisfaction score.

Charlotte, North Carolina Area

Direct a team of 12 Customer Support Analysts and 15+ seasonal employees who manage relationships and deliverables for key accounts in an agricultural software environment. They are dedicated to provide "white glove" support to our Key Clients. I am responsible for managing the team's workload, coaching, training, meeting with clients, and monitoring.

Gaffney, SC

As the Senior Manager for The Robert Allen Group’s Customer Service department, I oversee a team of 2 managers, and 26 CSRs. We support all of Robert Allen’s customers and Sales representatives across the United States, with fabric and sample orders, recommendations, product questions, billing issues, account support and website support. We provide phone.

Greenville, South Carolina

As a Sales Operations Supervisor with Charter Business I oversee a team of 8 Sales Support Account Coordinators that support Account Executives across the Charter Business nation, with a focus on the southeast region (SC, NC, GA, TN, VA). Focused on Major, high dollar accounts, specifically complex Fiber and PRI customers. Drive team performance, conduct.

Louisville, KY

Oversaw sales, customer escalations, reporting, and customer billing. Served as a Team Lead for a 14 person team in a call center environment. Duties involve performance coaching, internal reports, and acting as a point of escalation for the team.

Louisville, KY

Provided technical, billing and sales support for Charter Business customers. Duties involved troubleshooting phone, data and internet issues, billing escalations, and requests for new services.

Louisville, KY

Covington, TN