Daniel Tuck Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Supervises over 50 accounts; creates relationships with key accounts and is a true advocate for the customer at Rezdy; Help drive more sales for suppliers by understanding their business and making recommendations based on the available data.Collaborates with Engineers, Product and Design to ensure customer needs are at the forefront of development decisions, bugs are worked on in a timely manner and issues are escalate to the appropriate teams to review.Negotiates new plans with customers that are a win/win for both parties; helps to drive retention of customers and minimize churn; Helps to minimize smaller non account managed suppliers from churning by find the route issue for cancelling and save the accounts by working with stakeholders cross-departmentally to solve their various issues;

Provided full service travel management for the entire customer journey; projected and forecast achievable travel budgets and reported on area of opportunity to increase profitability with client; responded to clients within 15 minutes as per SLA; negotiated contacts with hotels and airlines on behalf of the client; resolved client complaints; set KPIs to ensure sales targets were exceeded on a monthly and yearly basis.Managed client events for up to 300 guest including flight, hotel and transportation bookings; coordinated meeting rooms, catering, auto visual equipment and company cocktail parties.Supervised 8 companies travel programs with a combined spend of $15M a year; helped to reduce cost of main clients travel program by 15%

Melbourne, Victoria, Australia

Supported team leader in helping to provide vision and focus for the team; helped to structure strategic team goals that aligned with the overall organizations goals; set sales KPIs for team members and worked with individuals to put a plan in place to exceed targets.Responsible for all aspects of office management; assisted in interviewing, hiring and onboarding process; lead team meetings; created customer and team PowerPoint presentations; provided team rostering.Provided travel expertise and oversaw bookings for Australia Rules Football professional team; hosted familiarization trips of up to 15 travel agents to international destinations.

Melbourne, Victoria, Australia

Worked closely with retail partners on the booking process; co-consulted to understand clients’ needs and wants; provided ongoing support during travel for any unforeseen issues; fielded customer feedback and resolved customer complaints.Provided exceptional customer experience; responded to all phone enquired promptly, courteously and in a friendly manner.Regularly won sales awards exceeding target of $5M per year.

Diploma Of Management, Business Administration And Management, General

Melbourne, Australia

Diploma Of Tourism, Tourism And Travel Services Management

Melbourne, Australia

Communications, Public Relations/Image Management

Melbourne, Australia

Diploma Of Marketing, Marketing

Melbourne, Australia