Daniel Tucker Email & Phone Number

Burbank, California, Us

Forecast, measure, and achieve improvements in the operational quality of the infrastructure of our custom-developed systems.Ensure Live Production Operations stability of our on-premise and cloud infrastructure during both work hours and non-business hours.Create and drive adoption of Service Level Agreements across all of our infrastructure that host our custom-developed systems.Guide external teams on infrastructure best practices hosted on-premise or on the cloud.Responsible for the management and automation of all AWS resources that including monitoring, reporting, and enhancements. Work with the engineering teams to provide highly available environments and facilitate the delivery of user value.Manage the development of internal engineering productivity tools and be responsible for the development and operation of continuous integration and deployment pipelines.Deliver detailed reports on specific technologies to help drive decisions. (ex: cost optimization tools, configuration management tools, log aggregation tools, etc.)Apply cloud infrastructure experience - deployment and scaling of highly available applications. Management of AWS infrastructure and resources while removing the configuration details from the engineering organization.Hands-on leadership of the IT Operations team in the day-to-day assessment, installation, monitoring, and maintenance of end-user computing hardware and software and mobile infrastructure to provide required uptime.Coach, mentor, and manage the performance of the DevOps Team. Communicate to the team what is expected of them.Strong leadership, listening, verbal, and written communication skills, with an ability to communicate technical needs to the Engineering team.

Burbank, California, Us

Burbank, California, Us

Analyze information to determine, recommend, and plan the installation of a new system or modification of an existing system. Coordinate deployment of services with relevant IT personnel. Monitor system operation to detect potential problems. Perform ongoing hardware and software maintenance operations, including installing or upgrading hardware or software. Maintain Git workflows in source code management platforms such as GitHub, GitLab, and BitBucket. Develop and maintain automated pipelines for code integration and deployment using Bamboo and GitLab. Provision and deploy services with Ansible, Terraform, and Pulumi.Build, maintain, and deploy Docker services. Orchestration of Docker container cluster with Kubernetes.Actively manage, improve, and monitor cloud infrastructure.Rewrite Docker Images to reduce the size of Docker containers and lessen deployment times. Write and test bash scripts, terraform plans, and Ansible playbooks to configure and perform tasks on remote nodes.Write Ansible playbooks and terraform modules to deploy, configure, and manage servers remotely. Actively setup and manage backups, perform system patching, and scale Kubernetes related services.

Burbank, California, Us

Administered voip port activation, dial plans, and call queues.Administered Webroot antivirus deployment, group policy, and malware removal.Researched and acquired new technologies to retire unsupported software and hardware.Troubleshot and resolved end-user and network-related devices.Managed windows services such as Active Directory, Microsoft DNS, and Microsoft Office 365.Provided training and assistance for A/V equipment, as well as the deployment of desktop, cell phones, and Laptop.Kept documentation up to date and helped document new systems and processes as needed. Provided after-hours support on an as-needed basis.Coordinated with appropriate vendors for supported devices to repair or replace malfunctioning equipment.Evaluated and modified existing technology on account of changes in business requirements.

Menlo Park, Ca, Us

Supported clients in managing local and wide area networks.Provided training and support to all users including printing, software, and hardware related issues.Maintained and Troubleshot desktop and server hardware/software related issues.Assisted with the implementation of new systems and system deployments.Installed, maintained, updated, and supported all applications, systems and communications software.Planned, scheduled, and implemented network hardware and software maintenance and upgrades.Troubleshot network, systems, and applications identifying and correcting malfunctions and other operational issues.Carried out all administration matters including, monitoring system performance.Performed administration of Active Directory, MS Exchange, and Office 365.

Los Angeles, Ca, Us

Installed and upgraded desktop and laptop operating systems, software, and hardware.Resolved and configured Hardware/Software issues and network connectivity.Recycled and repaired hard drives, desktop PC's, laptops, printers and other IT related equipment.Deployed new equipment within organization and directly supported users after installation.Performed data migrations to new systems and end user support after migration.

Seattle, Washington, Us

Created and managed mailboxes and distribution groups in MS Exchange 2010.Provided proactive technical support and problem resolution using trouble ticketing, email, and verbal communication techniques.Adminstered Active Directory and Exchange Group Policies in a Windows Server 2008R2 environment.Established and maintained network user accounts, user environments, directories and security applications.Installed network printers and managed MS Print server.Managed full system backups of critical information within the network.Maintained and troubleshot network services such as FTP, HTTP, and SMTP.Configured secure FTP as the transport protocol for sending and receiving the documents to and from the FTP server.

Los Angeles, Ca, Us

Provided daily maintenance and as needed hands-on technical supportDeployed and troubleshot PC's, Mac's, and related peripherals for most aspects of blended office environment.Demonstrated technical understanding of the application and use of PC, Mac, and Linux technologies in a blended learning environment.Maintained one-to-one contact with users throughout the life-cycle of an incident or request.Planed, scheduled, and implemented network hardware/software maintenance, patches and upgrades.Troubleshot system hardware and applications to correct malfunctions and other operational issues. Provided operational support to end-user(s) as required.Deployed A/V equipment for presentations in all conference halls and classrooms.Processed Help Desk tickets by reviewing, categorizing, prioritizing, and assigning tickets to the appropriate technician.

Los Angeles, Ca, Us

Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Provided desktop support for over 100 end-users on-site or remotely as needed to minimize downtime.Implemented new operating system, software, antivirus and patches for end-user workstations to remove harmful Malware, Viruses, Rootkits, Adware, Ransomeware, Spyware, Trojan Horses, and Worms from end-user workstations.Resolved technical problems within Local Area Networks (LAN) and Wide Area Networks (WAN).Documented help desk resolutions and maintained equipment inventory.Researched and purchased new Hardware.Solved network printer related issues.Scrubbed Hard Drives and Recycled equipment.

Santa Monica, Ca, Us

Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Provided desktop support for over 100 end-users on-site or remotely as needed to minimize downtime.Implemented new operating system, software, antivirus and patches for end-user workstations to remove harmful Malware, Viruses, Rootkits, Adware, Ransomeware, Spyware, Trojan Horses, and Worms from end-user workstations.Resolved technical problems within Local Area Networks (LAN) and Wide Area Networks (WAN).Documented help desk resolutions and maintained equipment inventory.Researched and purchased new Hardware.Solved network printer related issues.Scrubbed hard drives and recycled equipment.

Stamford, Connecticut, Us

Applied advanced resolutions and followed-up on reported issues.Informed customers of new products and services regarding, telephone, internet, & cable.Monitored reports of unusual switch, provisioning, and network activity of the telecomm network.Assigned the severity level of trouble tickets (e.g. assigned or reassigned tickets as critical, major outage, minor outage, etc.)Coordinated the resolution of trouble tickets with other departments.Assisted in the development process of a WiKi for the Telephone/Internet Repair department using Sharepoint.Provided first and second tier phone and email support with level one issues being resolved on the first call or within the first hour.Troubleshot end user devices and systems such as PCs, laptops, iPads, iPhones, Windows OS, anti-virus software, network connections, printers, and other peripheral devices.

Bentonville, Arkansas, Us

• Provided prompt customer service to a high volume of customers, ensuring complete customer satisfaction• Handled customer acquisition and sales correspondence• Answered customer calls and provided product information• Replenished stock and made sure merchandise was properly labeled and priced.• Managed inventory and display modification• Prepared food, sliced meat and provided assistance to customers

• Maintained health of all computers in the company and troubleshot all hardware and software problems in a timely manner• Trained employees in software/hardware usage• Advised company on new technologies• Provided first tier phone, email and in-person support with the goal of resolving 90% of level one issues on the first call or within the first hour• Researched solutions to technical problems/issues and made appropriate recommendations based on findings• Performed installation and relocation of technology equipment; including workstations, printers, cabling and networking devices• Quickly resolved all IP network issues to reduce waste and downtime while also ensuring client Service Level Agreements• Analyzed expanding network, ran cat5 cabling, and implemented wireless communication• Resolved escalated Help Desk tickets relating to server, network, and connectivity• Experience troubleshooting and user education on MS Outlook 2010.

• Installed all hardware and software• Maintained health of all computers in the company• Trained employees in software/hardware usage• Performed troubleshooting on all hardware and software problems in a timely manner• Advised company on new technologies• Created proactive procedures for problem prevention and resolutions• Performed hands-on administration, monitoring, and troubleshooting of Local Area network (LAN), resulting in optimum performance and minimum downtime.• Provided guidance to clients on operating system and internet applications.

• Handled a high volume of customer calls• Troubleshot problems with mobile devices and modems• Processed warranty orders and acted as a liaison between the customer and the manufacturer• Advised customers on new technologies

• Repaired hardware as needed• Maintained employee schedules• Created displays and managed inventory• Provided customer service and stock support in order to increase sales within the store• Developed a strong product knowledge as well as customer knowledge• Assisted in display maintenance, monitored floor stock and communicated customer requests to associates

Full Stack Web Development Certification, Computer Software Engineering

Diploma, General Studies