Daniel Tucker Email & Phone Number

Burbank, California, US

Forecast, measure, and achieve improvements in the operational quality of the infrastructure of our custom-developed systems.Ensure Live Production Operations stability of our on-premise and cloud infrastructure during both work hours and non-business hours.Create and drive adoption of Service Level Agreements across all of our infrastructure that host our.

Burbank, California, US

Burbank, California, US

Analyze information to determine, recommend, and plan the installation of a new system or modification of an existing system. Coordinate deployment of services with relevant IT personnel. Monitor system operation to detect potential problems. Perform ongoing hardware and software maintenance operations, including installing or upgrading hardware or.

Burbank, California, US

Administered voip port activation, dial plans, and call queues.Administered Webroot antivirus deployment, group policy, and malware removal.Researched and acquired new technologies to retire unsupported software and hardware.Troubleshot and resolved end-user and network-related devices.Managed windows services such as Active Directory, Microsoft DNS, and.

Menlo Park, CA, US

Supported clients in managing local and wide area networks.Provided training and support to all users including printing, software, and hardware related issues.Maintained and Troubleshot desktop and server hardware/software related issues.Assisted with the implementation of new systems and system deployments.Installed, maintained, updated, and supported.

Los Angeles, CA, US

Installed and upgraded desktop and laptop operating systems, software, and hardware.Resolved and configured Hardware/Software issues and network connectivity.Recycled and repaired hard drives, desktop PC's, laptops, printers and other IT related equipment.Deployed new equipment within organization and directly supported users after installation.Performed.

Seattle, Washington, US

Created and managed mailboxes and distribution groups in MS Exchange 2010.Provided proactive technical support and problem resolution using trouble ticketing, email, and verbal communication techniques.Adminstered Active Directory and Exchange Group Policies in a Windows Server 2008R2 environment.Established and maintained network user accounts, user.

Los Angeles, CA, US

Provided daily maintenance and as needed hands-on technical supportDeployed and troubleshot PC's, Mac's, and related peripherals for most aspects of blended office environment.Demonstrated technical understanding of the application and use of PC, Mac, and Linux technologies in a blended learning environment.Maintained one-to-one contact with users.

Los Angeles, CA, US

Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Provided desktop support for over 100 end-users on-site or remotely as needed to minimize downtime.Implemented new operating system, software, antivirus and patches for end-user workstations to remove harmful Malware, Viruses.

Santa Monica, CA, US

Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Provided desktop support for over 100 end-users on-site or remotely as needed to minimize downtime.Implemented new operating system, software, antivirus and patches for end-user workstations to remove harmful Malware, Viruses.

Stamford, Connecticut, US

Applied advanced resolutions and followed-up on reported issues.Informed customers of new products and services regarding, telephone, internet, & cable.Monitored reports of unusual switch, provisioning, and network activity of the telecomm network.Assigned the severity level of trouble tickets (e.g. assigned or reassigned tickets as critical, major outage.

Bentonville, Arkansas, US

• Provided prompt customer service to a high volume of customers, ensuring complete customer satisfaction
• Handled customer acquisition and sales correspondence
• Answered customer calls and provided product information
• Replenished stock and made sure merchandise was properly labeled and priced.
• Managed inventory and display modification
• Prepared food, sliced meat and provided assistance to customers

• Maintained health of all computers in the company and troubleshot all hardware and software problems in a timely manner
• Trained employees in software/hardware usage
• Advised company on new technologies
• Provided first tier phone, email and in-person support with the goal of resolving 90% of level one issues on the first call or within the first hour
• Researched solutions to technical problems/issues and made appropriate recommendations based on findings
• Performed installation and relocation of technology equipment; including workstations, printers, cabling and networking devices

• Installed all hardware and software
• Maintained health of all computers in the company
• Trained employees in software/hardware usage
• Performed troubleshooting on all hardware and software problems in a timely manner
• Advised company on new technologies
• Created proactive procedures for problem prevention and resolutions

• Handled a high volume of customer calls
• Troubleshot problems with mobile devices and modems
• Processed warranty orders and acted as a liaison between the customer and the manufacturer
• Advised customers on new technologies

• Repaired hardware as needed
• Maintained employee schedules
• Created displays and managed inventory
• Provided customer service and stock support in order to increase sales within the store
• Developed a strong product knowledge as well as customer knowledge
• Assisted in display maintenance, monitored floor stock and communicated customer requests to associates

Full Stack Web Development Certification, Computer Software Engineering

Diploma, General Studies