Managing the Support team's daily operations across various time zones, prioritizing top-tier support and efficient resource use.Collaborating with cross-functional teams like product development and tech teams to solve complex technical issues and enhance our offerings.Utilizing my technical expertise to troubleshoot intricate situations.Streamlining processes and tools to elevate our product and platform quality.Boosting team skills to create a comprehensive knowledge center for Ipsos.Digital.Fostering team growth and harnessing learning opportunities from each interaction.Establishing and maintaining quality control protocols to improve customer interactions and problem resolution.

As a lecturer, I strive to empower students by imparting knowledge on Distributed Database Systems and Software Systems Architecture. I specialize in integrating the latest technology trends, including AI, into their curriculum, highlighting practical applications for real-world relevance. My teaching approach emphasizes hands-on learning, ensuring students not only understand theoretical concepts but can apply them innovatively. My ultimate goal is to inspire and equip future professionals with the skills required to navigate and contribute to the ever-evolving tech industry.

Managing the operational activities of a Training and Support teamMain responsible for liaison with respective IT/Dev and operations teamResponsible for collecting requirements from production teams and facilitating feedback and improvement opportunitiesMaintain track of activity and keep stakeholders up to dateFacilitate global support setup, training, testing and documentation preparation activitiesUpdating and activating other owners or functional/support stakeholders as required

Managing functional scriptwriting activities, tactical and strategic, region level with P&L responsibilities.Involvement in business development and end-to-end process re-engineering initiatives at a global company level.Working with the teams, helping them to grow and reach their potential while at the same time learning from them with every opportunity.

Responsible for the on-line survey programming activities for Ipsos North America, providing services to corporate clients across a broad set of industries.I led regional internal teams (footprint located mainly in Romania) and managed the relationship with the external offshore programming vendors. Leveraged offshoring opportunities to ensure scalability, cost control, risk mitigation while keeping the same level of service; I created and extended an operational model to improve cycle-time and allow for 24x7 client support via the implementation of multiple production shifts, weekend support, and cross-hub resourcing.Designed and implemented strategies to achieve medium/long term company goals (global programs, KPI improvement, partnerships)Successfully transitioned large programs from obsolete platforms/servers to modern environments ahead of schedule;Participated in and won large pitches;I built a good relationship with my colleagues, focusing on partnership, trust, and practical actions to help succeed. I shaped teams and managers, I helped people develop, empowered them, encouraged them to take a calculated risk, learn from their mistakes, and practice in a controlled environment.

Leading the day to day activities of a scriptwriting team. Managing between 10-15 people, overseeing escalations, providing technical support, etc,.

Leading the day to day activities of a scriptwriting team. Managing between 10-15 people, overseeing escalations, providing technical support, etc,.

Design the IT infrastructure for distributed control systems (DCS); hardware design of input and output modules for signals.Development of technical specifications for loop diagrams and connections between Metso equipment and field instruments from manufacturersLeading efforts to obtain ISO 9001 and 14001 certificates.Development of software applications for automation of tasks (VBA scripts for MS Visio, Excel, Word and Access) for various applications: cable connections, loop diagrams, etc.Development together with the company manager of a business plan in the period 2011-2013