Worked as a volunteer advocate for this organization which specialises in representing clients in Employment Law cases.

∞ Working for a critically acclaimed, multi-award winning national law firm whilst also studying for my Master’s degree∞ The role of Case handler in the Recoveries Services Group involved working on behalf of several high-profile and well known clients in respect to recovering debt and monies owed to them∞ Highly proficient in negotiation skills with both clients and their customers in often sensitive and challenging circumstances

∞ Promoted to a ‘senior’ level after six months of starting the role, which included a higher level of authority and a pay increase.∞ The job role comprises the successful negotiation of an agreement with existing Nationwide customers in relation to their arrears or debt-owed on various products including overdrafts, personal loans and mortgages.∞ Cross-trained advisor across all products and services and have assisted in the training of new colleagues to the role.∞ Gained crucial experience working in a professional environment – one of the Head Quarters for the world’s largest Building Society.

∞ Providing specialist help and assistance for customers experiencing financial difficulties in coming to an arrangement to keep people on track for payments and repay arrears.∞ Consistently hit performance targets and indicators to ensure I was providing the best possible service for customers∞ Was instrumental in implementing new regulations from the Financial Conduct Authority (FCA) to treat customers fairly and provide sympathetic and understanding help in all circumstances.∞ Worked in retaining customers business by providing high quality service and acquiring new sales leads to pass on to generate new customers.