Director Of Community, Consultant
Information Technology Company
Cleveland, Ohio Area
Director of Community: Advocate for members through community events and services. Represent the voice of the members internally as a leadership team member. Organize and execute the annual and regional conferences. Establish training software administration and best practices courses from beginner to advanced levels, including self-paced multimedia courses. Conduct bi-weekly community showcases & webinars, promote member-driven working groups for specific outcomes.Manage the growth and evolution of the community web portal.Senior Consultant: Conduct remote and onsite webinars, trainings, and consulting sessions for members from beginning to advanced levels of portal setup, configuration, administration, development, and maintenance. Gather requirements for software enhancements and new developments. Write user profiles, use-case scenarios, and specifications for software improvements. Visit members and deliver onsite consulting services, ranging from intensive requirements-gathering activities to technical training, system configuration, and stakeholder demonstrations and discussions. Guide members regarding best practices of portal usage. Contribute to the shared community knowledge base, working groups, forums, and administrative manual (wiki). Conduct extensive (often week-long) engagements at member university sites to propel projects forward or troubleshoot projects out of stagnated situations.