Service Design Researcher
Current
Jan 2024 - Present
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Daniel Ura Email & Phone Number
UX Researcher | Ex-Shopify | MDes
at
City of Toronto
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Current company
Role
UX Researcher | Ex-Shopify | MDes
Location
Toronto, Ontario, Canada
Company size
Who is Daniel Ura? Overview
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Quick answer
Daniel Ura is listed as UX Researcher | Ex-Shopify | MDes at City of Toronto, a company with 14961 employees, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Daniel Ura.
Daniel Ura previously worked as Service Design Researcher at City Of Toronto and UX Researcher at Shopify. Daniel Ura holds Master'S Degree, Strategic Foresight And Innovation from Ocad University.
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Email format at City of Toronto
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City of Toronto
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Profile bio
About Daniel Ura
A UX Researcher with a Master of Design and 4 years of experience. Using a human-centred design approach, a proven track record of applying qualitative and quantitative methods, turning user insights into actionable recommendations for improvement, and enabling cross-functional teams to make well-informed product decisions.I hold a Master's of Design (MDes) from OCAD University and my research toolkit includes design research methodologies such as user interviews, surveys, journey mapping, service blueprinting, personas & empathy mapping, and co-design workshop facilitation, among others.
Listed skills include Writing, Presentation Skills, Public Speaking, Wireframing, and 17 others.
Current workplace
Daniel Ura's current company
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City Of Toronto
6 roles
Daniel Ura work experience
A career timeline built from the work history available for this profile.
Ux Researcher
· Conducted 5-10 UX research projects per month, informing product roadmaps and investment plans for Shopify’s Financial Services teams· Conducted dozens of interviews, usability tests, surveys, A/B tests per study, staying aligned with project needs and constraints· Defined project scope, research questions & objectives, appropriate methodologies, and.
Dec 2021 - May 2023
Support Advisor
· Maintained a 95% customer satisfaction rating while managing a high volume of customer inquiries via phone, email, and chat simultaneously, leading to a promotion· Resolved 89% of customer issues during the initial interaction, saving several hours of follow-up emails· Reduced the average resolution time by 10-20 minutes per interaction by collaborating.
Feb 2021 - Dec 2021
Freelance Writer
Freelance
· Writes foresight articles and narratives about current events and future trends· Assesses new technologies' impacts on businesses to mitigate risk· Topics include insurance, real estate, technology, finance, among others
Sep 2018 - Dec 2020
Research Intern
· Planned, designed, and facilitated user research using human-centered design methodologies· Researched and managed pilot projects from idea to execution and evaluation· Prepared and proofread reports, memos, and Request-for-Proposals· Collaborated with regional municipalities on new mobility options
Oct 2018 - Oct 2019
Research Assistant
· Develops team strategy alongside Project Coordinator· Plans and facilitates inclusive design workshops· Assesses local businesses to identify inclusive design challenges· Builds relationships with corporate clients· Liaison between internal team and external partners· Delivers keynote speeches and presentations during events· Provides feedback on.
Sep 2017 - Sep 2018
Team & coworkers
Colleagues at City of Toronto
Other employees you can reach at toronto.ca. View company contacts for 14961 employees →
FM
Fehmida Murji
Colleague at City Of TorontoToronto, Ontario, Canada, Canada
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LC
Leo Campuzano
Colleague at City Of TorontoQuevedo Canton, Los Ríos, Ecuador, Ecuador
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NM
Nena Meftuh
Colleague at City Of TorontoToronto, Ontario, Canada, Canada
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HP
Hendrika Page
Colleague at City Of TorontoToronto, Ontario, Canada, Canada
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KA
Karen Audet
Colleague at City Of TorontoToronto, Ontario, Canada, Canada
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JM
Junior Mclaughlin
Colleague at City Of TorontoBrampton, Ontario, Canada, Canada
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JS
Jai Simhan
Colleague at City Of TorontoCanada, Canada
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AT
Angella Taylor
Colleague at City Of TorontoBrampton, Ontario, Canada, Canada
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PM
Peter Milczyn
Colleague at City Of TorontoToronto, Ontario, Canada, Canada
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LA
Laura Alderson
Colleague at City Of TorontoToronto, Ontario, Canada, Canada
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Fehmida Murji
Colleague at City Of TorontoToronto, Ontario, Canada, Canada
View →
LC
Leo Campuzano
Colleague at City Of TorontoQuevedo Canton, Los Ríos, Ecuador, Ecuador
View →
NM
Nena Meftuh
Colleague at City Of TorontoToronto, Ontario, Canada, Canada
View →
HP
Hendrika Page
Colleague at City Of TorontoToronto, Ontario, Canada, Canada
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KA
Karen Audet
Colleague at City Of TorontoToronto, Ontario, Canada, Canada
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JM
Junior Mclaughlin
Colleague at City Of TorontoBrampton, Ontario, Canada, Canada
View →
JS
Jai Simhan
Colleague at City Of TorontoCanada, Canada
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AT
Angella Taylor
Colleague at City Of TorontoBrampton, Ontario, Canada, Canada
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PM
Peter Milczyn
Colleague at City Of TorontoToronto, Ontario, Canada, Canada
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LA
Laura Alderson
Colleague at City Of TorontoToronto, Ontario, Canada, Canada
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2 education records
Daniel Ura education
Master'S Degree, Strategic Foresight And Innovation
Bachelor'S Degree, Media, Information, And Technoculture
FAQ
Frequently asked questions about Daniel Ura
Quick answers generated from the profile data available on this page.
What company does Daniel Ura work for?
Daniel Ura works for City of Toronto.
What is Daniel Ura's role at City of Toronto?
Daniel Ura is listed as UX Researcher | Ex-Shopify | MDes at City of Toronto.
Where is Daniel Ura based?
Daniel Ura is based in Toronto, Ontario, Canada while working with City of Toronto.
What companies has Daniel Ura worked for?
Daniel Ura has worked for City Of Toronto, Shopify, Freelance, Metrolinx, and Ocad University.
Who are Daniel Ura's colleagues at City of Toronto?
Daniel Ura's colleagues at City of Toronto include Fehmida Murji, Leo Campuzano, Nena Meftuh, Hendrika Page, and Karen Audet.
How can I contact Daniel Ura?
You can use AeroLeads to view verified contact signals for Daniel Ura at City of Toronto, including work email, phone, and LinkedIn data when available.
What schools did Daniel Ura attend?
Daniel Ura holds Master'S Degree, Strategic Foresight And Innovation from Ocad University.
What skills is Daniel Ura known for?
Daniel Ura is listed with skills including Writing, Presentation Skills, Public Speaking, Wireframing, Ux Research, Microsoft Powerpoint, Event Planning, and Adobe Xd.
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