Daniel Ura Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

· Conducted 5-10 UX research projects per month, informing product roadmaps and investment plans for Shopify’s Financial Services teams· Conducted dozens of interviews, usability tests, surveys, A/B tests per study, staying aligned with project needs and constraints· Defined project scope, research questions & objectives, appropriate methodologies, and deliverables in collaboration with product managers, designers, developers, and other researchers· Informed the improvement and development of 5+ product areas by presenting research insights to stakeholders, including senior leadership, on a bi-weekly basis· Trained all onboarding staff how to conduct UX research at the company· Reduced onboarding time by 56% by redesigning Shopify’s training resources· Lead participant recruitment efforts for other researchers’ studies, consistently meeting or exceeding participant quotas, depending on project requirements· Increased overall research output by over 80% by maintaining Shopify’s research repository, educational resources, and research tools

Toronto, Ontario, Canada

· Maintained a 95% customer satisfaction rating while managing a high volume of customer inquiries via phone, email, and chat simultaneously, leading to a promotion· Resolved 89% of customer issues during the initial interaction, saving several hours of follow-up emails· Reduced the average resolution time by 10-20 minutes per interaction by collaborating with dozens of cross-functional teams to escalate and resolve complex issues

Toronto, Ontario, Canada

· Writes foresight articles and narratives about current events and future trends· Assesses new technologies' impacts on businesses to mitigate risk· Topics include insurance, real estate, technology, finance, among others

Toronto, Canada Area

· Planned, designed, and facilitated user research using human-centered design methodologies· Researched and managed pilot projects from idea to execution and evaluation· Prepared and proofread reports, memos, and Request-for-Proposals· Collaborated with regional municipalities on new mobility options

Toronto, Canada Area

· Develops team strategy alongside Project Coordinator· Plans and facilitates inclusive design workshops· Assesses local businesses to identify inclusive design challenges· Builds relationships with corporate clients· Liaison between internal team and external partners· Delivers keynote speeches and presentations during events· Provides feedback on marketing materials

Master'S Degree, Strategic Foresight And Innovation

Activities and Societies: Hult PrizeThe Master of Design in Strategic Foresight and Innovation is creating a new kind of designer.

Bachelor'S Degree, Media, Information, And Technoculture