Daniel Uresti Email & Phone Number

Odessa/Midland, Texas Area

H2S Tech/Shepherd System Tech Oil Ind

Round Rock, TX

• Call center sales environment, responsible for recommending the Dell total solution for consumer based products. Focus on creating a positive client experience in accordance with Dell’s Rules of Engagement standards..
• Developed efficiency and time management in fast paced queue environment.
• Successfully implemented structured call flow processes.
• Met and often exceeded quarterly sales quotas.
• Developed extensive product knowledge and expertise in pitching all Dell promotions and specials.
• Consistently maintained high levels of customer satisfaction.

Austin, Texas Area

• Exceed service and sales objectives by providing outstanding service to customers, maintain and grow existing customer base and manage churn.
• Greeted customers upon store entry.
• Effectively qualified customers’ needs through probing questions.
• Consistently exceeded monthly quotas around new account acquisitions, feature add-ons, and accessories sales.
• Managed small team of individuals, resolved customer escalations, and assisted with store closing responsibilities.

Corpus Christi, Texas Area

• Monitored prices for steel and aluminum commodity markets.
• Purchased and sold bulk amounts of steel and aluminum to wholesale markets.
• Provided excellent customer service and satisfaction.
• Managed a small team of individuals and met targeted goals to ensure business profitability.

Scottsdale, AZ

• Made and received inbound and outbound calls from cold to warm leads.
• Sold a variety of credit card processing solutions. Developed successful closing skills.
• Maintained established accounts by providing superior customer service to existing merchants.
• Demonstrated efficient time management and prioritization.