Daniel Usher Email & Phone Number

Boston, Ma, Us

Newton, Ma

● Led all aspects of the business, including getting the product produced, finding and booking events to sell the product, selling the product to attendees, and managing subcontractors.● Generated over $1.5 million in sales by selling 60% of prospects with a short sales presentation and demo.● Demonstrated diplomacy and persuasion skills by continually overcoming the objection “I’ll think about it” with a variety of techniques including deal-making, urgency, and persistence.

Woburn, Ma

● Investigated, evaluated, and disposed of first and third-party auto claims efficiently resulting in satisfied customers.● Demonstrated time management and organizational skills by holding to a company-required 2-hour call back for the party that filed the claim and a 24-hour call back to the other party in the claim. I was assigned an average of 6 new claims per day. Consistently exceeded the corporate goal of 85% for each category.● Achieved a favorable customer service… Show more ● Investigated, evaluated, and disposed of first and third-party auto claims efficiently resulting in satisfied customers.● Demonstrated time management and organizational skills by holding to a company-required 2-hour call back for the party that filed the claim and a 24-hour call back to the other party in the claim. I was assigned an average of 6 new claims per day. Consistently exceeded the corporate goal of 85% for each category.● Achieved a favorable customer service rating from 89% of respondents to the corporate survey after the claim was completed leading to a higher renewal rate. 90% of all favorable surveys indicated the insured was “extremely likely to renew with Progressive.” Show less

Dedham, Ma

● Often stepped in as the general manager to address customer issues and building maintenance.● Built relationships with clients, guests, co-workers through prospecting and frequent contact resulting in a steady stream of satisfied, repeat customers. We consistently beat our competitive set of hotels in occupancy by 10% and revenue per room by 20%.● Negotiated with prospects – on long term stays of one month to one year – on rates and special arrangements, weighing their needs… Show more ● Often stepped in as the general manager to address customer issues and building maintenance.● Built relationships with clients, guests, co-workers through prospecting and frequent contact resulting in a steady stream of satisfied, repeat customers. We consistently beat our competitive set of hotels in occupancy by 10% and revenue per room by 20%.● Negotiated with prospects – on long term stays of one month to one year – on rates and special arrangements, weighing their needs and financial limitations with the company’s goals that resulted in “win/win” solutions, providing lodging for the potential guest and incremental revenue and occupancy for the hotel.● Analyzed hotel’s pricing structure and made recommendations, based on knowledge of the market demand,competitor’s hotel rates, and where we stood in relation to our competitors, resulting in a proper rate-to-occupancy mix in order to maximize revenues. Show less

Waltham, Ma

Assistant Property Manager 2003-2004● Stepped up as the interim manager 2 weeks into the job after the manager resigned. Made decisions on all issues regarding the property leading to uninterrupted service for several months.● Demonstrated management skills by interacting with residents, prospects, maintenance, and leasing staff on a variety of issues. Addressed and resolved issues resulting in continuous and efficient operations.● Won leasing excellence award for the st… Show more Assistant Property Manager 2003-2004● Stepped up as the interim manager 2 weeks into the job after the manager resigned. Made decisions on all issues regarding the property leading to uninterrupted service for several months.● Demonstrated management skills by interacting with residents, prospects, maintenance, and leasing staff on a variety of issues. Addressed and resolved issues resulting in continuous and efficient operations.● Won leasing excellence award for the st quarter of 2004 for the east region of the country. Accomplished feat during a period when there was no manager running the property and the office was being renovated due to a flood proving my ability to bring business in the door even in crisis situations with a 37% close ratio.Leasing Consultant 2002-2003● Stepped up as the interim assistant manager at 2000 Commonwealth Avenue during the busiest 2 months of the year as the current assistant community manager was temporarily transferred to New York. Oversaw 40 apartment rentals in 62 days. Personally rented 20 of them. Handled 51 move-outs and 37 move-ins during the same time period. Worked 12-14 hours a day often to accommodate the heavier workload while maintaining daily operations.● Consistently scored an average of over 90% on all mystery shopping reports through superior skill at identifying customer needs, rapport building, product knowledge, presentation, and sales skills helping Montclair Place to be 99.1% leased when I was promoted. Show less

Bachelor Of Business Administration, Accounting

Accredited Residential Manager