Managed network of 250 users under Windows 2003, including network planning, monitoring and enforcement, and coordination of activities. Support for hardware, software, telecommunications, control and analysis services, administrative specialist functions (Profit Plus), and payroll and accounting systems.

Managed network of 30 users under Windows 2000. Provided platform support for IBM 4690 monitoring and implementation support activities, including hardware, software, and phone.

Computer center management and planning. Monitoring and enforcement coordination of activities, including supported hardware, software, telecommunications and phone, control and analysis services, and costs incurred by the company. Explored, recommended, and applied approved procedures to reduce those costs.

Provided support for various programs, including Windows 95/98 / NT / 2000, Office, SNA, Infinit and Internet Explorer. Maintenance, repair, upgrade and update for various teams of users in major banks, including Corp Banca, Unibanca and Banco de Venezuela.

Monitored and controlled infrastructure and network platforms for internal and external customers nationwide, including Banco de Venezuela, CANTV Corporate, CANTV Servicios, and a voicemail platform. Provided connectivity troubleshooting for VIP Customers. Managed monitoring systems, including HP OpenView, SNMP, Tivoly and FireHunter.

Managed network of 20 users under Windows NT. Maintained, upgraded, and updated the associated systems and programs. Supported various programs, including Microsoft Office and Net Mix (Administrative System Version 7.0). Installed new workstations. Prepared and presented to companies on Internet systems, using the Front Page program and appropriate FTP (File Transfers Protocol) programs.