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Sales and Customer Service oriented professional with over 10 years of experience working with clients in different fields such as Business Development, Customer Service, or Account Management.
Yucango
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Tour GuideYucango Nov 2022 - PresentMérida, Yucatán, Mexico
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Air Operations AssistantWorldstrides Jun 2019 - Sep 2022-Administrative tasks such as paying deposits, filing contracts, etc.-Send E-ticket receipts and work with sales to communicate itinerary changes-Schedule change notifications – GDS Amadeus, Database, Email, Online postings-Make group and individual reservations-Building air records (itineraries) in GDS Amadeus.-Issue group and individual tickets when needed-Perform quality control for group and individual itineraries -
Account Support RepresentativeWorldstrides Jun 2018 - Jun 2019-Ensuring superior customer service by answering and troubleshooting incoming service calls and emails, accuracy & timely responses, and creative solutions when needed-Proactively engage with teachers and students, working closely with Account Managers to ensure that teachers and the groups they lead are fully prepared to travel-Review traveler accounts to answer questions, adjust accounts, and coordinate with the accounts team-Communicate and coordinate with team members in operations, flights, program management, customer service, accounts and emergency-Support the sales team with additional administrative tasks, as needed-Manage data from different registration portals and platforms-Complete other general administrative tasks including, but not limited to: phone calls and data entry projects-Fulfill other projects as assigned by the management team -
Emergency Coordinator / On Tour SupportExplorica Jan 2013 - Jan 2020Additional to the different positions I’ve been at Explorica/WorldStrides, I supported the “On Tour Support” team, also known as the Emergency department from 2013 until January 2020. My main tasks were:• Contributed to a global, distributed team supporting WorldStrides global travel in a 24/7/365 model• Resiliency, active listening, quick thinking, and problem-solving skills• Collaboration, communication, and work across multiple functions to efficiently manage and effectively deploy issue resolutions• Productive Proficiencies with computer navigation & typing, MS Office365, Contact Center Telephony, and Omni-Channel Protocols, Proprietary Enterprise-level Platforms, and CRM Case Management (Salesforce or MS Dynamics• Managed MS Office365, Contact Center Telephony and Omni-Channel Protocols, Proprietary Enterprise-level Platforms, and CRM Case Management (Salesforce or MS Dynamics) -
Development AssociateExplorica Jul 2014 - May 2018-Contacting schools and teachers from schools across the US to promote products and services-Reach & qualify the established lead quota set for each given month-Prospect potential clients-Handle customer questions -Conduct customer and marketing surveys-Contact customers to follow up on initial interaction-Manage database, contact agenda, and productive time -
Customer Service RepresentativeExplorica Jan 2013 - Jul 2014-Provide excellent customer service to all program participants, clients, and internal teammates-Assist with creating and maintaining online registration platforms-Complete operational updates within GIS, CRM, and other systems-Organize and manage individual travel requests-Provide quality customer service through live chat-Manage data from different registration portals and platforms-Disseminate travel-related information to participants via email and phone-Able to manage both incoming calls and live chat -
Private Tour DirectorFreelance (Self Employed) Jul 2010 - Jan 2013Mérida, Yucatán, Mexico -
Small Business OwnerFreelance (Self Employed) Mar 2008 - May 2010Mérida, Yucatán, Mexico
Daniel Vaca Skills
Daniel Vaca Education Details
Frequently Asked Questions about Daniel Vaca
What company does Daniel Vaca work for?
Daniel Vaca works for Yucango
What is Daniel Vaca's role at the current company?
Daniel Vaca's current role is Sales and Customer Service oriented professional with over 10 years of experience... looking forward for more!.
What is Daniel Vaca's email address?
Daniel Vaca's email address is da****@****des.com
What is Daniel Vaca's direct phone number?
Daniel Vaca's direct phone number is +161721*****
What schools did Daniel Vaca attend?
Daniel Vaca attended Universidad Del Valle De México.
What skills is Daniel Vaca known for?
Daniel Vaca has skills like Redes Sociales, Ventas, Mercadotecnia En Medios Sociales, Hoteles, Mercadotecnia.
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Eduardo Daniel Vaca Sanchez
Zapopan, Jal
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