Daniel Vajda Email & Phone Number

Sheffield, England, United Kingdom

Burnley/Sheffield

Košice

Kosice, Slovakia

- Providing direct on-site IT support to local users (700+)- Performing installation, configuration, analysis, and troubleshooting of desktop software & hardware, network components, remote access, and other IT infrastructure and telecommunication- Verifying that users are in full compliance with company standards, security, and are fully licensed- Configuration of new PCs with company image, delivery to the end-user, and training as necessary- Participating in the development of quality tools and quality management processes- Computer management in Active Directory, SCCM, Backup servers- Supporting IT initiatives for all Security RequirementsWorking with:MS based technology - Windows - both servers & workstationsActive Directory SCCMVMwareNetworking, TCP/IPRemote access toolsVPN clientsCisco Call managerBMC remedyPointsec Data EncryptionPC Backup managementAntivirus management tools

Kosice, Slovakia

- IT Service Desk providing IT support for employees (12.000+) of AT&T across the Europe, Middle East, Asia Pacific and both Americas (excluding US)- Providing a comprehensive and reliable IT service within a team using established IT Service management methodologies- Performing intelligence & Primary contact role during outages and/or severe communication incidents- Operating as a team member within the service desk staff providing 7x24 cover- Working primarily in the English language- Ensuring that agreed service levels for response times and availability of internal IT systems are achieved- Ownership and maintenance of all incidents throughout the Incident Management processes - Managing queues of inbound requests/incidents and the allocation within the scope of support of appropriate groups- Support for Critical Incident and Disaster Recovery processes- Support for Change management processes including the maintenance of a change diary- Communication of change, and ensuring the engagement with the relevant business areas- Supporting IT initiatives for all Security Requirements- Interface with other IT support groups and represent the Service Desk in project work- Stellar service - customer oriented communication - regular contact with all management members & external companies representativesWorking with:MS based technology (mostly admin roles)Windows - both servers & workstationsExchange serverActive Directory SCCMNetworking, TCP/IPInfrastructure Management toolsCitrixBlackberryCisco Call managerBMC remedyiPhoneData restore toolsBackup managementLotus notes

Košice, Slovakia

Installation and activation of the Cisco hardware on the new location Testing and troubleshooting of the WAN connection between the client’s location and the hub location or PE router - Testing and troubleshooting of the LAN connection- Implementation of a physical (HW replacement, WAN circuit upgrade) or logical (network design/configuration) change on site in production- Completing new installation and implement both logical & physical changes to Cisco based IP networks- Interact with both internal and external AT&T resources to complete provisioning tasks- Providing the client with appropriate support on the call to meet/exceed expectations

Wigan, United Kingdom

- collecting and picking orders using voice system- check-in of goods using RF PC scanner

Prague-Stodulky / Liberecdoubi, Czech Republic

- local support for internal employees & for sustainable remote administration of IT systems, Tier 2- maintaining of all IT systems within store - namely all PC's, servers, cash tills, scanners, printers, RF scanners, cameras, digital measures - sorting and analyzing problems, troubleshooting- creating and implementing temporary solutions & workarounds- communication with enterprise helpdesk and support

Information Technology

Graduated, Telecommunications Technology/Technician, Final Exam, Graduated

Activities and Societies: High-School Specialized Activity - Nation-wide award for literacyExtra information: 1999-2001, Technical.

Information Technology