Senior Software Developer
CurrentAt this time, I represented both Administration and Development for ServiceNow.As a Developer,● Developed workflows in new ServiceNow Flow Designer.● Built and maintain Service Portal for Employee Self-Service consumption.● Built UI pages for custom interfaces.● Deployed & maintained Vulnerability Response (VR) for SecOps team.● Implemented VR scanning through Rapid7 Integration.● Implemented VR scanning through Tenable Integration.● Deployed & maintained Human Resource Service Delivery (HRSD) for HR team.● Implemented Onboarding through Vista Viewpoint ERP.As an Administrator,● Introduced Scrum methodology for Development team.● Lead daily scrum calls to review blockages and maximize team efficiency.● Participated in decision making process for core workflows.● Authored knowledge for ServiceNow practices and procedures consumed by end user and technical audiences.● Authored CMDB Discovery via SSH, SNMP, Windows Auth, and new Service Graph features.● Built Performance Analytics and responsive dashboards for various teams participating in ITSM activities.● Designed CMDB Compliance and Correctness metrics.● Designed workflows in Visio for new procedures for ITSM team.● Regression tested ServiceNow core business workflows.● Patched sub-production and production ServiceNow Instances in accordance with security.● Performed yearly upgrades to ServiceNow instance to stay compliant with N-1 policy.● Trained new users on system functionality.
