Daniel Vasco Email & Phone Number

Project Manager / Coordinator reporting directly to the Head of APS Europe :▪ Have an in depth understanding of what is at stake with the Project - Objectives and success factors - Risks or constraints related to Data Protection and Cybersecurity▪ Have an in depth understanding about the current and the target set-up and facilitate the transition▪ Help the Head of APS Europe in : - On boarding new comers - Scheduling the transfer knowledge - Structuring the documentation needed for transfer knowledge - Collecting and having the transfer knowledge documentation validated▪ Be a coordinator, liaising with multiple teams and being a facilitator to ensure the program’s success

Lisboa, Portugal

Oeiras, Lisboa, Portugal

Service Delivery Team Leader NETJETS- Agile Philosophy implement via Daily Scrum meetings with all the Teams - Creation of procedures for all projects (SOP, KB)- Creation of Several IT Dashboards to report Metrics regarding the SLA/KPI and Team Performance- Directly Reporting to Operational Manager - Implementation of all the Goals for the IT Department (Mid-Year, Year-end Reviews)- Implementation / Planning / Reporting of all the Projects- Evaluation of Costs for the IT Budgets - Projects Managed (Win 10 Migration, OneDrive Migration, IP Phone Migration, End user Technology Refresh)

Lisboa, Portugal

Service Engineer/Network Service Resolution Engineer (SE/NSRE)Alcatel-Lucent / Nokia- Implementation and configuration of several projects (VF FTTH, TELEFONICA FTTH, ANGOLA CABLES, Vodafone SPAIN IVR, ORANGE FTTH, NOS)- Creation of procedures for all projects- Executing verifications and implementations of Hardware and Software upgrades and migrations- Providing L2/L3 support to NE that make supervision 24x7. (Prevention 24x7)

Lisboa, Portugal

Product Support Engineer experienced in a Multinational Environment. Responsible for acting as first point of contact for all customer queries, and end to end ownership of all elements leading to a successful and timely resolution. Provided Internal Formation in Remote Access, and Active Directory.Creating procedures and several automations for Helpdesk Technicians.- Creation of Network and email accounts and Distributions lists.- Permission of admin rights

Lisboa, Portugal

IT Service Technician Arktec Portugal, Lda Provided technical support to individuals in various departments of a local authority. Provided the following tasks :  Installing and supporting networks of computers;  Solving technical problems;  Developing IT procedures for departments to use;  Providing training sessions on particular software packages such as Tricalc, Gest-Mideplan.

Mcp / Mcsa / Mcse, Network And System Administration/Administrator

It Professional, It