In my current role, I oversee onboarding of managed services and monitor daily IT operations. I supervise IT infrastructure projects, ensuring budget adherence and compliance. I assist in IT budget planning and forecasting to meet budget targets. Furthermore, I conduct research and provide recommendations for technology solutions. I manage and lead response efforts for cyber-attacks. I direct IT operations, supervise technology projects, and represent college across various platforms.• Worked on development and implementation of cloud migration for Ellucian Colleague Software.• Completed training in Diversity, Equity, Inclusion, Accessibility, and Anti-Discrimination (DEIAA).• Implemented ITIL-based IT service management, reducing incident response times by 80%.• Created District Technology plan to align IT strategies with organizational priorities.• Represented Napa Valley College at local, regional, and statewide meetings.

In my past role, I designed and executed network server processes. I supervised daily IT operations to ensure smooth functionality. I configured network designs and ensured compliance with security protocols. I provided technical support and managed relationships with vendors. I researched IT trends to inform decision-making.• Led IT team and designed network server architectures.

I administered ADFS for single sign-on. Managed vendor relationships and negotiated contracts. I created documentation related to network configurations, procedures, and troubleshooting steps. I provided technical support and assistance to end-users regarding network connectivity issues, access problems, and other network-related inquiries. I directed business development initiatives and ERP deployment.• Developed web and mobile interfaces for Microsoft Exchange and Office 365.

I installed Dell FX2 infrastructure and designed VDI solutions. I managed and maintained college-wide IT network infrastructure. I configured, monitored, and supported network equipment, including routers, switches, and firewalls. I also implemented network security measures to protect college data and systems. I contributed to budget planning for IT infrastructure.• Upgraded active directory and exchange systems.Additional ExperienceOperation Manager, MENDPhones, LLCSenior System Analyst, AT&T