As a Customer Success Representative, my main focus is to assist people in how to correctly use the Lodgify Software and troubleshoot any possible issue they are facing, by detecting if this comes from a user error, an actual problem with the software, or a feature or request that is currently not possible with the actual capabilities of the software and no workaround is available. I use my expertise and knowledge to advise our customers on how to successfully use Lodgify to set up their accommodation website and grow their vacation rental business. I help them by responding quickly to customer support requests, troubleshooting, and guiding them on how to make the most of Lodgify. Also, assist using three main channels: email (request generated through Zendesk), phone support, and live chat.My specific functions:1. Provide information and advice users on appropriate action to solve issues and identify if the problems come from user errors or an actual malfunction of the software.2. Respond to incoming requests for assistance via email, telephone, or chat3. Ensure nothing but excellent service and a high level of customer satisfaction, following BCST and NTS surveys to guarantee good results. 4. Maintain client relationships through product support over the phone or through chatTroubleshoot technical issues5. Report customers feedback/issues to relevant departments & Follow upthese requests. 6. Provide team leaders with feedback and suggestions to improve our work process, and assist them to guide the team when they are not available. 7. Follow up on the agents and guide them through the internal processes and how to properly assist customers' request.

B2B commercial service and support, relationship development with corporate clients, recurring sales and support in the search for software solutions to optimize their business.

In charge of giving customers technical and informative support, offer assistance to learn how to use the software by giving personalize coaching through zoom meetings were i explain every aspect of the program. Give telephonic and virtual assistance through chat to help with any inquiry or malfunction of the system and reported to our programmer's team. Test the software to look for bugs and problems with our data source. Also in charge of new leads and sales by giving live demonstrations of the software through web meetings and preparing tutorial videos. Processing the payments of credit cards and keeps a constant follow up to my users.

Teaching the English language through didactic learning tools for children, teenagers, and adults. From the introductory level to C-1. Planning classes and administrative tasks associated with the evaluation process such as:  preparing instructive materials, creating personalized study plans, encouraging students to communicate in English, providing feedback to students, assign and correct homework, and grading tests.

Teaching the English language, through the development of skills established by the educational network, using playful and academic dynamics. Also, to motivate the critical thinking of students, through the sociolinguistic readings and components in the foreign language.

In charge of the collections, issuance, and sending of the tickets for the clients in English and Spanish, both in foreign currency (US Dollars) and in Bolivares. Solve problems or doubts that could be generated to the client and provide general information regarding flights, payment issues, and luggage policies.