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Daniel Velichkov is listed as Global Incident Lifecycle Coordinator at Akkodis, based in Sofia, Sofia City, Bulgaria. AeroLeads shows a matched LinkedIn profile for Daniel Velichkov.
Daniel Velichkov previously worked as Technical Support Analyst at Modis. Daniel Velichkov holds Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General from South-West University "Neofit Rilski" Blagoevgrad.
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Currently work as an Incident Lifecycle Coordinator ensuring the swift and efficient processing of IT incidents in accrodance with client requirements. Develop and distribute reports and dashboards that help with analyzing and improving service quality. Past experience includes Technical Support in a Service Desk environment, as well Data Analysis for betting companies.
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Sofia, Sofia City, Bulgaria
Coordinate the proper processing of incident throughout their lifecycle in accordance with the SLA requirements.Analysis and distribution of reports, across multiple Service Management systems such as ServiceNow,Remedy etc. Additionally I`ve also provided support for other Service Management segments such as Knowledge Management, Problem Management.
Sofia, Sofia City, Bulgaria
Handling incoming incidents via phone promptly and effectively.Diagnosing and resolving a wide range of technical related issues.Ensuring that all call details are captured and that clear updates and closure notes are maintained in the call logging software.Resolve Issues within scope of responsibilities according to defined procedures and escalated when.
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Daniel Velichkov works for Akkodis.
Daniel Velichkov is listed as Global Incident Lifecycle Coordinator at Akkodis.
Daniel Velichkov is based in Sofia, Sofia City, Bulgaria while working with Akkodis.
Daniel Velichkov has worked for Akkodis and Modis.
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Daniel Velichkov holds Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General from South-West University "Neofit Rilski" Blagoevgrad.
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