Daniel Figueiredo Email & Phone Number

Lisbon, Portugal

• Managing a multiple country team, with resources located in 7 different countries, providing services for multiple Customer Units.Provide efficient software support delivery, directly or indirectly via the unit.
• Align delivery with the overall service delivery processes, models, and team strategies,
• Build a productive work environment for individuals and own organization
• Look after unit… Show more Managing a multiple country team, with resources located in 7 different countries, providing services for multiple Customer Units.Provide efficient software support delivery, directly or.
• Look after unit finance within your cost centers
• Leading, supervising, and responding to change in a high pace environment

Lisbon Area, Portugal

• The Service Delivery Manager (SDM) shall take ownership of the customer relationship responsible for ensuring the correct and proper delivery of Customer Support services as specified in the contracted support.
• Develop and maintain effective working relationships with internal and external stakeholders.
• … Show more The Service Delivery Manager (SDM) shall take ownership of the customer relationship responsible for ensuring the correct and proper delivery of Customer Support services as specified in the contracted.
• Managing finances and budgets.
• Perform project planning, secure resources, executing project activities, monitoring, and supervising project
• Lead project execution and project governance: track project activities, supervise and handle changes, conflicts, and critical issues. Show less

Ericsson Telecommunications - Lisbon, Portugal

• Customer Technical ManagerTeam leader for technical domains within customer support area, CTM is the first point of escalation for the customer for technical matters.
• Management of the CNS team, on a daily basis
• Hold or participate in regular Customer technical meetings
• Responsible for the Operational delivery of the service towards the Customer.
• Ensure operational performance improve by detecting andresolving problems before they cause downtime… Show more Customer Technical ManagerTeam leader for technical domains within customer support area, CTM is the first.
• Ensure operational performance improve by detecting andresolving problems before they cause downtime, minimizingservice disruptions.

Senior Services & Support Engineer IP & Broadband & Core Main activities and responsibilities:Provide the contracted customer support services according to established processes: ° Ensure In-Service Performance objectives are achieved for the assigned customer° Reviewing the answers/solutions° Giving guidance amongst Operation & Maintenance instructions°.

Post-Graduation, Management And Finance, Nova Forum'S General Management Course, Post-Graduation

Activities and Societies: Universidade Nova de Lisboa Post-Graduation, Management and Finance (NOVA Forum's General Management Course).

Bachelor, Telecommunication Science In Electronics Engineering

Business English Vantage, English Language, Vantage Level (B2) For General Language Proficiency