General Manager/Executive V.P.
• Managed a staff of 175 people, which included Accounting, Family Services, Human Resources, Park Operations, Construction, Marketing and Sales Department. Pre-need sales included 270 independent sales contractors.• The annual new construction budget averaged from $4 to $5 million.• Supported, coached, provided training, and identified outside teaching resources for a very successful Family Service Sales team. Built a sales team that focused on market penetration, new markets and analyzing the competition. Increased brand awareness and achieved revenue goals with recruiting the right talent.• Advised and trained management for the continued improvement of the culture with a "Good to Great" attitude and influence. • Worked on being the best and providing the best customer service possible. Taught mindset "If you provide outstanding service, profitability will follow".• Directed all aspects of business including finance, sales, employee care, event planning, landscaping, building and construction for two cemeteries (330 acres total). • Reviewed and improved policies and procedures when necessary for the good of the organization. • Developed long term and short term strategies to extend the life of the cemetery.• Appraised performance of executives.
