I am a technical support analyst with 3 years of experience in the technology industry. With knowledge about fixing system issues related to computers mobile devices and peripherals. In addition, facing client roles which allowed me to develop high-level customer service and interpersonal skills.Achievements: •Reached and overpassed monthly metrics established by the business such as First contact resolution of more than 90% and user satisfaction of more than 87%•Proposed new strategies to reduce user effort.•Create self-guides and documents for users to keep them online with their operations.
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Customer Service RepresentativeCorporate Travel Management (Ctm) Au/Nz Nov 2023 - Apr 2024Melbourne, Victoria, Australia• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.• Responded proactively and positively to rapid change.• Developed strong product knowledge to provide informed recommendations based on individual customer needs.• Collected and returned unpurchased or returned items to the correct shelf locations and arranged displays to promote sales. -
Technical Support AnalystScotiabank Dec 2020 - Oct 2023Colombia• Configured hardware and software for new and existing employees.• Patched software and installed new versions to eliminate security problems and protect data.• Diagnosed and troubleshot hardware, software, and network issues• Achieved higher levels of customer satisfaction by tailoring support strategies to individual needs and preferences.
Frequently Asked Questions about Daniel Villamil
What is Daniel Villamil's role at the current company?
Daniel Villamil's current role is Commercial Excellence Support Analyst.
What schools did Daniel Villamil attend?
Daniel Villamil attended Ean.
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Daniel Maldonado Villamil
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Daniel Villamil C
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