Collaborate with cross-functional teams at Salesforce establishing relationships to develop an Impact assessment, identify training needs, create training plans, and deploy effective training programs to improve employees’ skills, productivity, and quality of work. Assess training program effectiveness to drive adoption, and stay updated on training trends to ensure the organization’s training initiatives are aligned with business goals and employee development needs.Implement AI Training Solutions to enable:1. Automation of Repetitive Tasks: AI can handle routine tasks such as data entry, scheduling, and basic customer service inquiries, freeing up your time for more strategic activities.2. Enhanced Decision Making: AI can analyze large datasets quickly and provide insights that help in making informed decisions. This can lead to better business strategies and outcomes.3. Personalization: AI can help tailor customer interactions by analyzing their behavior and preferences, leading to improved customer satisfaction and loyalty.4. Predictive Analytics: AI can forecast trends and outcomes based on historical data, helping you to anticipate market changes and adjust your strategies accordingly.5. Improved Efficiency: AI tools can optimize workflows and processes, reducing errors and increasing productivity.6. Data Management: AI can help in organizing and managing data more effectively, ensuring that you have access to accurate and up-to-date information when you need it.7. Enhanced Collaboration: AI-powered tools can facilitate better communication and collaboration among team members, making it easier to share information and work together on projects.

Supervised junior instructional design staff, managed course development/design processes, evaluated course design, and applied best practices related to teachingDevelop and Design training using a multitude of programs, including:Microsoft Office Articulate 360 Adobe Creative CloudCenario AR/VRZapper AR/VR/MRJSONJSC#HTMLUnityWebGLVery strong technical background covering a myriad of voice, video, and data products.

Multifaceted instructional designer/writer/supervisor with strong online technical training experience.Managed a group of designers in developing and designing a complete 3d training solutionDevelop and Design 2D and 3D training using a multitude of programs, including:PowerPointArticulate storylinePhotoshopPremiere ProIllustratorCharacter AnimatorAuditionFuseJSONJSC#UnityWebGLVery strong technical background covering a myriad of voice, video, and data products.

Managed a group of designers in Designing and Coordinating Courseware Development and Lab Design for the Avaya Aura Portfolio Globally (HighEnd Cloud-Based SIP-Integrated Solutions to enable Communications & Collaboration across the Enterprise), including Avaya Aura® Platform, Avaya IP Office™ Platform, Avaya Breeze™ Platform, Avaya Pod Fx™,Avaya Aura® Conferencing, Avaya Scopia® Desktop and Mobile Applications and Avaya Aura® Contact Center and Call Center Elite.Design and build VMware-Based Avaya Aura Training Labs Globally. Development of Certification Credentials for Avaya Aura Solutions Globally. Design course-ware for 2D and 3D environments.

Communicate ideas, lead and influence all organizational levels in the development of leading edge training, design, implementation of courses, and technical labs. Develop, design and test local and remote labs from inception to completion with the ability to design and implement the solutions from the edge to the core of the network. An exceptional knowledge of Voice and Data product technical designs, infrastructure, information system concepts, frameworks, interfaces, protocols, practices and principles relating to a myriad of products. This includes Avaya CS1000, Ethernet Routing Switches(ERS), CallPilot, Contact Center, Communication Manager, Communication Manager Messaging, System and Session Manager, System Platform, Application Enablement Server and IP Office, as well as products from DELL SonicWall, Alfresco, Microsoft, RedHat, Sun Microsystems, Cisco, Motorola and Apple.

Provide technical guidance and effective coordination and management of technical of technical training personnel and labs. Interface between various groups to ensure proper evolution, functionality and integrity of lab and classroom environments. Provide leadership to customers and staff in training products. Lead, mentor, coach and evaluate instructors to ensure quality guidelines are met or exceeded. Subject Matter Expert on Voice and Data products and technologies to include MSL-100, BCM, VoIP, SIP and Networking. Train customers on database translations, switch maintenance, OM's, Servord, Supernode, ACD/CCMIS, VoIP, Baystack, routers and switches, Network assessment and management tools.

Train customers on database translations, switch maintenance, OM's, Servord, Supernode, ACD/CCMIS, VoIP, Baystack, routers and switches, Network assessment and management tools.

Responsible for site engineering, installation and management of employees on flexible point to multipoint fixed radio access systems (microwave), AXD 4/1-2 128 STM-1 equivalent broadband system(SDH/PDH), Supercordless wireless PBX, AXE10 digital switching system, networking and Cisco routers.

Installed and verified Siemens EWSD, Nortel Networks DMS-100/200/500, and Ericsson AXE10 equipment, OEM equipment installation and verification including ROTL, EDRAM, PAD's and Channel banks.

Coordinated communications, construction, maintenance and repair projects between military, civil service and contracted companies for a plant account valued at $169M. Maintained PBX for 79 buildings. Installed and verified Raytheon RF transmission/receiving and fiber systems. Instructed students in MUX's, basic and advanced electronics, electromagnetic emissions, ELINT/COMINT/SIGINT, ECM/ESM, frequency analysis, RF transmission/receiving systems, and signal and electronic security.