Daniel Vought Email & Phone Number

🔹Provided comprehensive IT support for over 500 Borg Warner staff and contractors, ensuring minimal downtime and maximum productivity.🔹Managed endpoint devices using Active Directory, SCCM, and Intune, streamlining device management and security.🔹Delivered both onsite and remote technical support using Dameware, resolving hardware and software issues efficiently.🔹Conducted basic network troubleshooting from patch panels to endpoints, ensuring seamless connectivity.🔹Utilized ServiceNow to track tickets and maintain SLAs, enhancing service delivery and accountability.🔹Migrated users and data to new devices during regular hardware refresh cycles, ensuring smooth transitions with minimal disruption.🔹Maintained and updated digital displays running Signage Player on NUCs, ensuring continuous and effective communication.🔹Collaborated with cross-functional teams to identify and implement process improvements, driving operational efficiency.

🔹Provided consistent IT support for NYSEG, ensuring uninterrupted operations and user satisfaction.🔹Racked and wired switches and firewalls for kiosk projects, contributing to robust network infrastructure.🔹Assisted data center technicians with physical device hookups, facilitating efficient device programming and deployment.🔹Supported end-users with day-to-day IT needs, utilizing ServiceNow for effective issue tracking and resolution.🔹Conducted hardware installations and configurations, ensuring optimal performance and reliability.🔹Managed network troubleshooting and maintenance, resolving connectivity issues promptly.🔹Coordinated with remote teams to support IT operations, ensuring seamless communication and workflow.🔹Participated in project planning and execution, contributing to successful project outcomes.

Rochester, Ny, Us

🔹Led a team providing IT support for over 700 NYSEG staff and contractors, ensuring efficient and effective service delivery.🔹Engineered and deployed MAU/ToughPad builds, enhancing field service operations.🔹Provided comprehensive support through ServiceNow, addressing user needs both locally and remotely.🔹Implemented remote access solutions during the pandemic, maintaining workflow efficiency and productivity.🔹Managed IT projects from inception to completion, ensuring timely and successful implementation.🔹Monitored, troubleshooted, and repaired a variety of equipment, including laptops, desktops, and network devices.🔹Provided project management advice and training to management and technicians, fostering team development.🔹Conducted root cause analysis for technical issues, documenting findings to improve future troubleshooting.

🔹Conducted diagnostic software checks on laptops, identifying and resolving issues prior to resale.🔹Repaired and upgraded damaged laptops, ensuring they met operational standards.🔹Supported a Windows 7 migration project, collaborating across teams for successful implementation.🔹Programmed network print servers and supported printer setup, ensuring seamless network printing.🔹Created a master drive image for company-wide use, standardizing software installations.🔹Cloned hard drives and installed completed systems, troubleshooting any issues post-installation.🔹Installed and configured software on user machines, conducting training to minimize future support needs.🔹Maintained detailed records of repairs and upgrades, ensuring transparency and accountability.

Merida, Mx

🔹Installed CAT5e cables, wireless access points, and POS systems, enhancing network infrastructure.🔹Conducted fiber optic testing and termination, ensuring optimal network connectivity.🔹Performed server maintenance, ensuring efficient and effective system functionality.🔹Assisted with hardware and software installations, supporting overall IT operations.🔹Provided technical support for end-users, resolving hardware and software issues promptly.🔹Monitored network performance, identifying and addressing potential issues proactively.🔹Collaborated with team members on IT projects, contributing to successful project outcomes.🔹Maintained up-to-date documentation of installations and maintenance, ensuring accuracy and consistency.