As a seasoned IT professional with over 13 years of experience, I have honed a versatile skill set in hardware, software, networking, and endpoint management. My expertise lies in providing comprehensive technical support and troubleshooting, ensuring seamless IT operations across diverse environments. Currently, I serve as a Client Technology Specialist at Venteon Holdings LLC, where I support over 500 Borg Warner staff and contractors, managing endpoint devices through Active Directory, SCCM, and Intune.In my career, I have consistently demonstrated my ability to resolve complex technical issues, improve operational procedures, and drive performance improvements. I have a strong background in project management, having led numerous IT projects from conception to implementation. My role as an IT Field Service Technician and Team Lead for Field Services at NYSEG, through Entre Computer Services, involved providing day-to-day support, deploying MAU/ToughPad builds, and managing IT projects to ensure efficient workflow during the pandemic.I am now looking to further my career in a role that leverages my field service expertise or transition into a specialized position in Endpoint Management. My goal is to contribute to a dynamic organization where I can apply my technical skills, project management experience, and passion for technology to drive operational excellence and innovation.