Daniel Vu Email & Phone Number

- Actively collaborating with referral partners and internal bankers across Business, Private and Corporate to increase Transactional Banking exposure through customer conversion.- Facilitating Transactional Banking capability sessions across the various business units to improve banker competency, boost referral volume, quality and conversion.- Conducting weekly planning and forecasting of work output through analysing team performance metrics.- Leading pilot initiatives designed to improve Customer Experience (CX) in alignment with the evolving enterprise strategy.

Melbourne, Victoria, Australia

- Directly engaging with customers, bankers, and referral partners through phone, email, and digital interaction channels to identify and address their Transactional Banking needs.- Supporting customers shift towards digital adoption, improving cash management practices and helping connect them across the organisation through referrals to support their ongoing needs.- Proactively managing a dynamic sales funnel and consistently meeting sales targets.- Engaging in team projects and initiatives to build confidence and capabilities for internal stakeholders.

Melbourne, Victoria, Australia

- Assisting in the post approval process of lending submissions by preparing Business Letter of Variations (BLV) and/or Business Letter of Advice (BLA)- Collaborating with the Small Business Renewals team to extend facilities such as Business Loans and Overdrafts.- Communicating to stakeholders and following up on submissions to deliver a superior customer experience.

Australia

- Reviewing and assessing financials such as Profit & Loss, Balance Sheets, Tax Returns and Statement of Positions (SOP).- Collaborating with internal & external stakeholders including brokers and internal bankers to derive and negotiate solutions.- Managing and responding to vulnerable customers in compliance with the Debt Collections Guidelines (DCG) and National Consumer Credit Protection (NCCP) regulatory requirements.- Executing optimized strategies to alleviate the financial impact on retail and business customers during hardship events such as COVID19, floods and bushfires.- Monitoring and recording breach incidences through compliance reporting.- Effectively case managing the entire New South Wales, Queensland, South Australia and Western Australia portfolio.- Facilitating Asset Finance hardship training for the Small Business department.- Relief in Hired Duties (May 2022 - August 2022) in the Small Business hardship team to cross skill in business products such as overdraft facilities, credit cards and loans.

• Performing aseptic technique and Good Laboratory Practice (GLP) within a NATA / ISO accredited facility.• Conducted basic and applied research on microbiology samples.• Carried out quality control assessments on client products.• Risk Control Implementation

Melbourne, Australia

• Providing sales assistance and customer service to walk-in traffic.• Maintaining, organising and presenting merchandise to drive continuous sales.• Applying consultative sales techniques to understand customer needs.• Implementing up-selling strategiesSome of my recent achievements include: • 1st place in sales across Victoria for the 2019 quarter 1 (Q1).• 3rd Place in sales nationally for the 2019 quarter 1 (Q1).• Highest sales efficiency score for March & April (2020) at the Northland studio.• Highest individual sales for June (2020) at the Northland studio.

Melbourne, Australia

• Establishing effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.• Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.• Aiding store management meet standards of service and quality in daily operations.

Masters Of Biotechnology And Bioinformatics, Biochemistry And Molecular Biology, H1

Bachelor Of Biomedical Science, Biomedical Sciences, General