Ride Designs is committed to creating wheelchair seating systems that help protect skin, enhance mobility, improve function, and optimize posture. A properly fitted Ride cushion and back work together to help manage skin risk. A Ride seating system also helps boost postural control and stabilize the pelvis and trunk, often resulting in increased confidence, performance, freedom of movement, and ease of use. Our systems approach is one reason why so many informed and discerning wheelchair users choose Ride. Unlike any other wheelchair seating manufacturer, our products are developed, tested, provided and proven through our own Aspen Seating Clinic.• Guide and lead team members daily to deliver excellent custom products by accurately processing quotes and orders.• Met with executive leadership, gathering and addressing CRM business requirements. Collaborated with team of specialists, driving Key Performance Indicators (KPIs) for CRM adoption and utilization.• Conducted hiring processes involving pre-screening candidates, scheduling and conducting interviews, and making offers for employment.• Built a team of customer relations professionals that have been an integral part of the companies increased sales and production success.• Executed departmental efficiency processes which positively impacted profitability and customer satisfaction.• Implemented procedures to meet production deadlines, and developed SOP’s to streamline procedures while reducing the possibility of errors.• Achieved a net increase in sales of $1.5 million due to increased team capacity and effectiveness.

InvitedHome is a premier vacation rental management company, offering top-quality vacation properties in prime destinations. We merge the high standards of consistent service from fine hotels with the comfort and privacy of unique homes. Our properties are managed locally by expert staff, providing extensive knowledge and exceptional service to our guests and homeowners.InvitedHome stands out by perfectly blending a nationally renowned brand with decades of local expertise. Homeowners trust us with their most valuable investments, knowing we provide simplicity and peace of mind.• Directed housekeeping, maintenance, and hospitality service teams, holding them accountable for meeting and exceeding InvitedHome standards and KPIs.• Monitored financial performance against the budget, provided regular updates and actionable insights to senior management, and identified cost-saving opportunities that reduced expenses by 20%.• Utilized P&L insights to drive profitability, achieving a 300% increase in annual revenue.• Led the local operations team to address homeowners' concerns, needs, and wants.• Advised the central guest experience team and guided local hospitality services to ensure exceptional guest satisfaction from booking through post-trip surveys.• Mentored the local sales team to expand the portfolio with more luxury homes.• Monitored third-party vendors and contractors to ensure timely and correct work performance, and negotiated contracts with vendors and contractors.• Actively involved in the local community, regularly attending city and HOA meetings.• Delivered a 5-star, luxury experience by ensuring each guest walks into a well-prepared, maintained, presented, and received home.• Increased guest and owner satisfaction from an average NPS score of 35 to 80 in four months, surpassing the company goal of 65.InvitedHome combines national recognition with local expertise to offer unmatched vacation rental management services.

• Worked closely with the technology team to streamline the user interface to the benefit of the local destination teams for the scheduling of services, inspections, and overall function of the system.• Determined correct timeline of services to be performed by the housekeeping, maintenance, and 3rd party vendors and set the schedule for those services to be performed optimally from the home office.• Detailed the process of communication to guests and owners from initial booking to post trip contact as a benchmark of standard communication for the centralized guest experience team.

Exclusive Resorts is the world’s elite private vacation Club. A carefully curated, managed, and developing Members-only Residence Collection and Experience Collection, selected for their allure and interest. • Managed a designated portfolio of 95+ Club memberships and renewed over $3.5 million of annual contracts; retained over $20 million investment revenue for the club• Strategized with members on usage of club membership and identified opportunities to increase revenue, upgrades, conversions, new product sales to help members get the most out of the Club• Maintained a high standard of customer service and achieved above a 98% member satisfaction rating for all Club memberships•Continual, professional member communication via phone, email, direct mail, and in person to ensure club usage and satisfaction•Actively increased year over year revenue by over $1.5 million in 2 years•Participated as a member of the creative team for the development of the company’s own energy management system.