Daniel W.

Daniel W. Email and Phone Number

Casually fishing or seeing what’s available @ Assurant
new york, new york, united states
Daniel W.'s Location
McAllen, Texas, United States, United States
About Daniel W.

I have over 16 years of simultaneous interpreting with some experience with consecutive interpretation. Longest stretch for simultaneous interpretation was for 4 hours straight. These were in religious settings but I am capable for everyday language use. These were voluntary assignments. With my 2.5 years of sales experience in the Electronics Department, I understand the need for understanding and knowing your products to help customers get what they need and to help them have a great customer service experience. This also included handling of cash. credit, checks, and money orders. With my 3 years of teaching experience I understand how to teach to reach the different learning abilities of people, as well as how to help people understand and make critical connections of different concepts. My last year teaching I was an Advanced Placement teacher for World History and had 5 students pass the AP exam!Finally with my 37 months in the financial sector I understand the need for proper security and customer verification, following protocol for account protection, and proper customer service for the various needs that are in my realm. After all, having a good customer experience is what makes people stay with you.

Daniel W.'s Current Company Details
Assurant

Assurant

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Casually fishing or seeing what’s available
new york, new york, united states
Website:
assurant.com
Employees:
11771
Daniel W. Work Experience Details
  • Assurant
    Customer Service Representative
    Assurant May 2023 - Present
    In charge of taking calls for the Hazard Insurance Tracking Department. Responsibilities include:Following proper authentication procedure, take proper protective measures when necessary and properly brand calls as needed.Handle customer complaints that are within my sphere unless customer is adamant for a supervisor.Handle inquiries about account such as- payment disbursements to insurance agencies, update information on account, reach out to insurance carrier for policy update information as necessary, answer question from generated letters, track insurance policies for home, flood, wind, and fire policies. Reach out to insurance agents as needed for policy updates. After each call annotate well written notes of what occurred on the calls. Report abusive callers as necessary.
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  • Foundever
    Customer Service Representative
    Foundever Oct 2022 - May 2023
    As a contracted frontline agent for Capital One I am in charge of:Following proper authentication procedure, take proper protective measures when necessary and properly brand calls as needed.Handle customer complaints that are within my sphere unless customer is adamant for a supervisor.Handle inquiries that customer has about account- available balance, current balance, how to use card, educate customers how credit cards work, why is account blocked, needing a replacement card, dispute a charge, take payments over the phone, help with online digital sign in issues, payment issues, reviewing and clarifying statements with customers, linking multiple accounts, correct errors on accounts while customer is on the phone, explain payment holds and reach out to back end agents as the situation dictates.Proper annotations when necessary or when procedure dictates.Report abusive callers.Fill out complaint form when necessary.
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  • Ttec
    Customer Service Representative
    Ttec Oct 2020 - Dec 2021
    Handle inbound customer calls from those who are receiving Unemployment Benefits due to COVID-19 through Bank of America.Follow proper authentication procedure and take proper protective measures when necessary.Handle customer complaints that are within my sphere unless customer is adamant for a supervisor.Handle inquiries that customer has about account- available balance, how to use card, why is account blocked, needing a replacement card, etc.Proper annotation of each and every call- the reason for the call and what was done to handle itFill out complaint form when necessary.Oct 2021-Dec 2021 Transferred to Deposit Department at Bank of AmericaFollow proper authentication procedure and take proper protective measures when necessary.Handle customer complaints that are within my sphere unless customer is adamant for a supervisor.Handle inquiries that customer has about account- available balance, how to use card, why is account blocked, needing a replacement card, password reset, how to use mobile app, send out self-service emails for future use.Fill out complaint form when necessary.
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  • La Joya Palmview High School
    Teacher
    La Joya Palmview High School Oct 2015 - Sep 2018
    Mission, Texas, United States
    First year teaching AP World History had 5 students pass the AP exam.
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  • La Joya Palmview High School
    Student Teacher
    La Joya Palmview High School Jan 2014 - May 2014
    Learned the skills and job necessities of what it took to become a teacher. Learned valuable teaching methods and lesson planning.
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  • Kmart
    Electronic Sales Associate
    Kmart Aug 2009 - Aug 2011
    Mcallen, Texas, United States
    Includes handling of transactionsIn charge of helping customersProduct knowledgeProper and clean departmentUnderstanding of planograms and product placementProper inventory count of major products- TV's, cameras, memory cards, etc
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  • Sears
    Electronic Sales Associate
    Sears Aug 2005 - Jun 2006
    Mcallen, Texas, United States
    Includes handling of transactionsIn charge of helping customersProduct knowledgeProper and clean departmentUnderstanding of planograms and product placementProper inventory count of major products- TV's, cameras, memory cards, etc
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Daniel W. Education Details

Frequently Asked Questions about Daniel W.

What company does Daniel W. work for?

Daniel W. works for Assurant

What is Daniel W.'s role at the current company?

Daniel W.'s current role is Casually fishing or seeing what’s available.

What schools did Daniel W. attend?

Daniel W. attended The University Of Texas-Pan American.

Who are Daniel W.'s colleagues?

Daniel W.'s colleagues are Delette Lewis, Jackie Altobelli, Baby Mf Shaq Bihh, Annamarie Gleason, Gail Herron, Fiona Fletcher, Tommie Underwood.

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