Daniel Wade Email & Phone Number

Coordinate with meter tech services implementing the Automatic Meter Integration Program (AMI)Identify current diversion issues with customers in the fieldSupervise the responsibilities of Field Service Department Manage supply inventory of field representativesAssist in the Planning of storm damage assessment teams for major outagesConduct truck inspections to meet OSHA safety requirements Supervised in restoration of electric service to customersProvide leadership decisions in the field to maintain quality customer serviceAct as liaison between field representatives and front office staffCoordinate monthly safety procedure training in accordance with Jackson EMC's safety policies, procedures, and control guidelinesMediate between the customers, field service department, and customer service center

Responsible for the administration of Jackson EMC's financial policies, procedures and controls for Gwinnett district office Implemented pre-existing technology to make closing out collection reports more efficient by utilizing excel spreadsheets to streamline the processProvided first-line direction relative to daily operations in billing and customer serviceInitiated managerial decisions in relation to customer service by meeting or exceeding customer satisfactionSpearheaded the training and development of personnel in all aspects of customer serviceManaged daily collection reports to coincide with expected corporate revenueReconciled customer billing errors to maintain accuracy in monthly billing cyclesUsed innovation and technology to improve team productivity (e.g. Excel and Cayenta software)Acted as front-line liaison between customers and Jackson EMCCoordinated with contact center personnel in providing customer service excellence Coordinate monthly safety procedures training in accordance with Jackson EMC's safety policies, procedures, and control guidelines

Facilitated the monitoring of KWH usage for customer accounts Ensured customers were compliant with payment guidelines Provided service restoration to customersPerformed Service order procedures Emplemented Meter installations for new customersOperated processing of loading and unloading data files Trained new Field Service Representatives

Masters, Business Leadership

Bachelor, Science Business Management