Daniel Waight Email and Phone Number

Events coordination role responsible for planning and implementation of key Diabetes Victoria events which promote and raise awareness of diabetes and the organisation. Duties include: event planning administration and delivery; post-event review; consumer liaison and stakeholder management; prioritisation of tasks and management of competing deadlines; problem solving; database management and record keeping; general administrative tasks as required.

Administrative assistant supporting the efficient conduct of consumer education programs and providing support to the Diabetes Education Team. Duties included: responding to enquiries about community educational events; updating and monitoring a central booking system; booking venues; database management and record keeping; general administrative tasks as required.

Admin and data entry officer responsible for processing Continuous Glucose Monitoring (CGM) subsidy applications. Duties included: processing of applications in an efficient and timely manner; maintaining high attention to detail; database management and record keeping; outbound phone calls and customer service; management of multiple email inboxes; contributing to overall effectiveness of CGM team; general administrative tasks as required.

As a Customer Engagement Consultant my responsibilities include provision of information to Zoo members and customers via inbound communications, prompt and effective resolution of customer issues, maintenance of membership accounts using CRM systems, processing of member and customer payments, and sales and bookings of Zoos Victoria products or experiences.

As a Direct Sales Consultant my primary duties involve delivery of tactical outbound phone campaigns to drive sales, executing various sales strategies across all areas of Commercial Operations division, upselling of additional products and upgrades to increase revenue, providing excellent customer service and administrative support to assist in sales and client satisfaction, developing interpersonal relationships with potential customers and stakeholders, upkeep of membership and sales database, and providing sales and service support to all areas of Commercial Operations as required.

As a Membership Services Officer my responsibilities included provision of information to members via inbound and outbound communications, prompt and effective resolution of member issues, maintenance of membership accounts using AFL-standard CRM systems, payment processing within same CRM systems, marketing and selling of membership products to drive retention and acquisition of clients and meet sales targets, and provision of other relevant information outside of membership brief to internal and external stakeholders.

As a Student Services Officer my responsibilities included acting as the first point-of-call for stakeholders and providing them with high-level customer service support in a cross-campus team environment, responding to a high volume of phone and email enquiries, advising students on matters relating to enrolment, coursework and University life/procedures, developing solutions to resolve administrative matters, clerical tasks, manual filing and utilisation of office equipment.

As part of establishing the Students Helping Student Hub (a central space for all University peer support programs) I met with stakeholders, undertook a needs analysis, designed the Hub space to accommodate the identified requirements and developed a multi-platform marketing campaign. Going forward I undertook regular reviews of space usage, conducted day-to-day maintenance and provided high-level customer support to relevant stakeholders.

As Surfcoast correspondent for Geelong regional magazine Forte it was my responsibility to research, write and present music articles in appropriate style for a fortnightly publication, liaising and interviewing relevant sources and maintaining a broad knowledge of the Surfcoast music landscape to ensure articles remained timely and relevant.

Three-week internship completed as part of my university studies. Tasks included researching, writing and presenting news articles for publication, interviewing relevant sources, collating and interpreting information relevant to news articles, carrying out background research for colleagues’ stories and completing daily vox-pops.

As editor of an annual school magazine I was required to collate and present all content for publication, collaborate with key stakeholders to organise collection of appropriate material and to arrange printing and publication, utilise relevant computer software applications to convert material to an online format and to present it in an appropriate manner and achieve all necessary objectives within tight deadlines.

Responsibilities working in a thriving coastal hospitality environment included providing efficient customer service to a high volume of patrons on a daily basis, preparation of food and beverages, cash handling, table service and responding to phone orders.