To design, deliver and manage ongoing Member Experience initiatives to stated goals and objectives that align to the strategy and yearly plan.

Responsibilities• Worked as part of a team to develop a solution to a three-star audit issue• Created project documentation in line with NAB governance and guidelines• Coordinated a diverse and dynamic team in two different states, ensuring travel and equipment was available• Organised and chaired project meetings• Provide back up to each team membersAchievements• Assisted in technology release team, running Post Implementation Review meetings with areas of the business• Created a project dedicated SharePoint site, ensuring visibility of team progress across NAB Wealth• Assisted in financial planning and budget forecasting for the program, working within a budget assigned by a controls steering group• Drafted an on boarding process for new starters• Successful applicant in NAB Wealth’s Best Practice Innovation Challenge, taking on the research lead role. Responsibilities include : market research of wearable devices, interviewing various members of the business to better understand the insurance landscape, developing a strategy to tie in with the opportunity statement

* Project Managing various projects from initiation through to implementation, aimed at improving outbound communication to shareholders* Responsible for migrating existing outbound communication contracts to a new interface* Identifying opportunities to improve the standard communications distribution to share plan participants either to improve the message delivered to the participant or to improve the processes/automation in generating the message* First point of contact for any issues relating to Plan Communications issues* Created various guides on a dedicated knowledge management SharePoint site Web Content Administrator escalation point Australia wide, expert on managing content on Computershare’s online portal

* Worked with development teams to roll out changes to the various communication contracts* Managed complex email broadcast campaigns using HTML coding skills* Created company specific themed websites* Central contact for all outbound communication contracts* Central contact for all website issues and troubleshooting

* Managing email broadcasts in line with company policy* Coordinating printing projects with Computershare’s inter company print house* Website document hosting * Create standard Computershare websites