Providing 3rd line IT support to over 500+ internal users across several offices and remote locations UK, Ireland, and India. Designing and implementing new technology solutions, upgrading existing Infrastructure systems via project work and change implementation. Lead Infrastructure engineer for maintaining Microsoft SCCM/Endpoint Manager, vulnerability patching, and Microsoft desktop virtualization.• 3rd line IT Infrastructure support• Support and maintain in-house production systems.• Microsoft SCCM – management of security patching & vulnerability mitigation. Deployment of applications/packages & scripts. OSD task sequences and automation of desktop and laptop builds. MDT integration and customization. Compliance and configuration baselines policies. Windows hardening and BitLocker encryption.• Microsoft Azure – Azure Active Directory & AD connect. Conditional Access policies and MFA configuration.• PowerShell – creating and maintaining core scripts. Automation of manual processes to reduce repetitive workloads and tasks.• Microsoft Windows Virtual Desktop (WVD), RemoteApp and Desktop experience, FSLogix profiles• Tenable IO/Nessus – vulnerability management and host scanning. Working closely with the InfoSec team to mitigate vulnerabilities across host machines.• VMware – provisioning and commissioning new machines, maintaining service health, allocating resources, and migrating physical machines to virtual.• Microsoft Office 365, Exchange, SharePoint, and Teams configuration and administration. Office 365 Migration Tool.• Microsoft Windows Server 2003/2008/2012/2016• Microsoft Domain Services AD/DHCP/DNS/Group Policy• Microsoft Skype for Business Enterprise Voice• Sonus SBC 2000/SWe Lite – configuring and troubleshooting PBX gateways for VoIP.• Falcon CrowdStrike – deployment of enterprise AV, configuring policies, and rollout of a new solution to host machines• Forcepoint Endpoint Protection – design and implementation of web proxy service

Provided 2nd and 1st line IT support to 500+ users across the UK, Ireland, and India. I worked on tickets and any escalations raised on the Service Desk from our 1st line support engineers. I was part of the company’s systems operations team for key IT processes which were required to be complete to a strict schedule with no delays.• 2nd line IT support and on-call out of hours support• Performing daily production operations within a strict schedule• Time management and prioritizing support calls depending on the severity• Windows 7, 8.1, and 10 configuration and deployment• IP/TCP configuration, DFS management, fileserver• Windows PowerShell – created and configured scripts using to improve the speed of daily tasks and procedures. Migration of manual processes.• PO Management• Citrix XenApp, Citrix XenCenter• Printer management and server configuration. SafeCom printing solution.• Microsoft Exchange 2010/2016/365 administration – mailbox migration, managing distribution lists, mailbox administration.• Microsoft Skype for Business – hunt/response group configuration, policy configuration• Mimecast - releasing held emails, mail flow configuration, creating email policies, blocking spam email addresses.• Mitel - configuring IP phone extension numbers, hunt/pickup/ring groups, voicemail• DameWare and TeamViewer remote control• Microsoft Surface Pro/Book, HP, Fujitsu devices - setup and configuration, hardware repairs