Daniel Walubengo Email & Phone Number

Naivasha, Nakuru County, Ke

Nairobi County, Kenya

Reporting to the Restaurant Manager, l create a positive dining experience and ensure customer satisfaction, which significantly impact the restaurant's reputation and success.Receiving numerous guest commendations and positive feedback for exceptional service, leading to a notable increase in repeat customers and high satisfaction ratings.Streamlining service procedures, reducing average table turnaround time which therefore improve overall dining efficiency and guest… Show more Reporting to the Restaurant Manager, l create a positive dining experience and ensure customer satisfaction, which significantly impact the restaurant's reputation and success.Receiving numerous guest commendations and positive feedback for exceptional service, leading to a notable increase in repeat customers and high satisfaction ratings.Streamlining service procedures, reducing average table turnaround time which therefore improve overall dining efficiency and guest experience.Developing and implementing effective upselling techniques, resulting in an increase in average check size and enhancing the overall guest dining experience.Enhancing team efficiency and improved service by being effective in training and mentoring new waitstaff.Resolving guest complaints with a 100% resolution rate, turning potentially negative experiences into positive outcomes and fostering guest loyalty.Playing a key role in organizing and executing special themed nights, increasing guest engagement and restaurant revenue.Enhancing knowledge of food, wine, and beverage pairings, becoming a go-to resource for guests seeking recommendations.Consistently achieving flawless table setups by meticulously arranging linens, silverware, and glassware, ensuring a polished and elegant presentation Show less

Naivasha, Nakuru, Kenya

Reporting to the Restaurant Manager, I provided tailored, high-quality service that complemented the leisure and recreational experience of the guests while maintaining the resort’s standards and contributing to its overall success.Played a pivotal role in catering to large golf tournaments, providing efficient and professional service to guests during high-pressure events.Expertly handled special requests and dietary needs for high-profile guests, including tailored menu creations,… Show more Reporting to the Restaurant Manager, I provided tailored, high-quality service that complemented the leisure and recreational experience of the guests while maintaining the resort’s standards and contributing to its overall success.Played a pivotal role in catering to large golf tournaments, providing efficient and professional service to guests during high-pressure events.Expertly handled special requests and dietary needs for high-profile guests, including tailored menu creations, contributing to a memorable and personalized dining experience.Provided guests with comprehensive information about the resort’s amenities and local attractions, enhancing their overall stay and to garnering positive guest reviews.Earned service excellence commendations for attention to detail and consistently delivering high-quality guest interactions.Played a key role in delivering flawless service for VIP golf events and corporate retreats, providing attentive, professional service to high-profile guests.Maintained rigorous adherence to health and safety standards, contributing to the resort’s exemplary scores in health inspectionsEffectively communicated order details to kitchen staff with accuracy, significantly reducing order errors and ensuring timely and precise delivery of meals Show less

Naivasha East Ward, Nakuru, Kenya

Reporting to the Restaurant Supervisor, l assisted in offering high quality service to guests by leading and motivating the restaurant staff, in line with company standards and policies outlined in the operational manuals.Introduced advanced serving techniques, including Russian service, which significantly enhanced client satisfaction and elevated the overall dining experience.Enhanced access to workforce data and improved the identification of workforce diversity, resulting in… Show more Reporting to the Restaurant Supervisor, l assisted in offering high quality service to guests by leading and motivating the restaurant staff, in line with company standards and policies outlined in the operational manuals.Introduced advanced serving techniques, including Russian service, which significantly enhanced client satisfaction and elevated the overall dining experience.Enhanced access to workforce data and improved the identification of workforce diversity, resulting in more effective talent management and a more inclusive workplace.Revamped cutlery and glassware storage systems and successfully introduced contemporary cutlery, modernizing the dining experience and boosting operational efficiency.Inspected table layouts in the restaurant ensuring that they meet the standards set.Assessed and ensured the service ability of equipment and furniture.Assisted on administrative operations such as settling bills and keeping records of them to ensure accurate charges are made.Monitored and maintained effective cost controls, in regards to efficiencies, waste, overtime and staffing. Show less

Embu, Kenya

Reporting to the Human Resource Manager, I oversaw all aspects of the restaurant, including hiring and training of employees to ensure offering high quality customer service to the guests.Boosted mass production at Camp Ndunda by driving a significant increase in reservations and enhancing guest relations, resulting in higher operational efficiency and improved guest satisfaction.Conducted regular inspections of the restaurant’s kitchen to determine whether proper standards of… Show more Reporting to the Human Resource Manager, I oversaw all aspects of the restaurant, including hiring and training of employees to ensure offering high quality customer service to the guests.Boosted mass production at Camp Ndunda by driving a significant increase in reservations and enhancing guest relations, resulting in higher operational efficiency and improved guest satisfaction.Conducted regular inspections of the restaurant’s kitchen to determine whether proper standards of hygiene and sanitation are maintained.Oversaw food preparation, presentation, and storage to ensure compliance with food health and safety regulations.Oversaw the front-of-house staff by setting work schedules and training new employees.Developed and implemented marketing strategies for the restaurant chain to increase awareness and drive customer traffic.Controlled operational costs and identified measures to cut waste.Prepared daily reports and presented them to management.Monitored the restaurant’s cash flow and settled outstanding bills. Show less

Eldoret, Uasin Gishu County, Kenya

Reporting to the Head of Tourism Department, l assisted in growth and implementation of tourism development plans and ensured enactment of county and national tourism policies.Conducted comprehensive on-site research that identified key opportunities for tourism growth in the county, providing actionable insights that drove strategic development and expansion.Collected and compiled tourism information and data in the county.Identified and documented tourism… Show more Reporting to the Head of Tourism Department, l assisted in growth and implementation of tourism development plans and ensured enactment of county and national tourism policies.Conducted comprehensive on-site research that identified key opportunities for tourism growth in the county, providing actionable insights that drove strategic development and expansion.Collected and compiled tourism information and data in the county.Identified and documented tourism products.Assisted in carrying out research and tourism intelligence surveys.Inspected and prepared reports on tourism facilities and service providers.Undertook domestic tourism promotion.Prepared briefs for tourism promotion and marketing.Maintained a register on tourism facilities and services. Show less

Eldoret, Uasin Gishu County, Kenya

stock checks and controls

Kakamega, Kakamega County, Kenya

Reporting to the Food and Beverage Outlet Manager, I bridged the gap between front-line service and management, applying the training to enhance both customer experiences and operational efficiency while preparing for advanced managerial roles.Fostered a collaborative work environment by supporting colleagues and contributing to team goals, enhancing overall service efficiency and cohesion. Employed upselling techniques that resulted in a significant increase in average check… Show more Reporting to the Food and Beverage Outlet Manager, I bridged the gap between front-line service and management, applying the training to enhance both customer experiences and operational efficiency while preparing for advanced managerial roles.Fostered a collaborative work environment by supporting colleagues and contributing to team goals, enhancing overall service efficiency and cohesion. Employed upselling techniques that resulted in a significant increase in average check totals, contributing to the hotel's revenue growth.Implemented process improvements and streamlined operations that resulted in enhanced service efficiency, reduced operational costs, and increased overall guest satisfaction.Managed and resolved operational challenges and crises, ensuring minimal disruption to service and maintaining high standards even under pressure.Effectively informed customers about the day's specials, leading to a notable increase in special dish orders and significantly enhancing overall guest satisfaction and dining experience.Provided tailored menu recommendations upon request, resulting in a measurable boost in guest satisfaction and a notable increase in the sale of featured dishes and beverages Show less

Bachelor'S Degree, Bachelor In Hotel And Hospitality Management, Second Class

Computer Classes

Kenya Certificate Of Secondary Education