• Supervised the daily operations of 60 unionized employees• Coordinated and led bi-weekly safety meetings with 150+ unionized employees• Executed team-building by redirecting staff from chaos and individualized-thinking to operating with a team-oriented state of mind• Developed and maintained sound working relationships to support a positive, cooperative and safe work environment through mentoring, coaching, performance management and the identification of development opportunities• Provided constructive feedback and suggestions for improvement as well as consistent coaching for team members • Participated the first stage grievance and arbitrations and managed relationships with union representatives

• Directed staff of 50+, including cash handling, customer service, and accounting office• Monitored and supervised daily productivity with the use of scorecards ensuring all expectations met• Monitored and evaluated performance of staff; administered the provisions of the collective agreement• Executed team-building by redirecting staff from chaos and individualized-thinking to operating with a team-oriented state of mind

• Work with operation manager to train new employees and upgrades skills of existing employees• Work with manager to prioritize daily cash tasks; delegate tasks to cashiers as necessary• Ensure all Loss Prevention measures are in place and adhered to• Approve refunds, exchanges, price-overrides and staff purchase• Engage customers and lead the dialogue in order to determine their needs• Provide service for loyalty by building a connection, adding a personal touch to the experience and ending the customer feedback with leadership team• Presents to the public a good first impression and image in a professional, competent and service oriented manner• Assisted customers and responded to their concerns, requests, and comments• Found new ways to improve sales, meet sales targets, and forecasted volumes• Established, managed customers’ data, made positive changes on office/administrative procedures to increase overall productivity and management efficiency

• Cooperated with other departments preparing and operating annual events such as Graduating Ceremonies, and Board of Trustees Annual Meetings• Assisted different departments in scheduling daily events and provided technical support as needed• Developed events specific organizational tools such as production timelines, contact lists, on site deliverables schedules• Compiled post event wrap reports, evaluations and client summaries• Made proper adjustments based on inventory, deadlines, and cooperated with different departments and outsourcing companies