Daniel Ward Email & Phone Number

10 Franklin Street

Adelaide, Australia

Helpdesk & Application Support• Providing proactive call management: call logging, prioritisation, allocation, management and closing utilising the call management system HEAT• Providing first level support for users: administration of user accounts, maintenance of access permission and security groups (Active Directory, NetWare, EmpowerID)• Developing and maintaining user guides, procedures and other appropriate documentation• Providing second level support to clients using the Attorney General’s Department IT infrastructure (SCCM, Console One, RDP)• Communicate with clients and staff members at all levels and liaise with vendors and service providers• High-Level troubleshooting of Microsoft Office / Windows Desktop Support • Providing users with on-site assistance and implementation support• Preparing and testing desktop computers for the delivery to sites• Installation of hardware and software• Troubleshooting hardware, software and network faults• Creating and maintaining documentation for the installation, troubleshooting and configuration of both hardware and software• Assisting / training staff members and clients in the correct use of desktop hardware, applications and software platforms including: Windows XP, 7 & 8 (x64), Office 2003, 2010 & 2013• Reviewing / Implementing new technologiesProcurement• Seeking quotations for goods• Liaising with vendors for procurement of IT equipment• Creating purchase orders for procurement of IT equipment and software licensing

Adelaide, Australia

Duties:• Internal correspondence• Records management• Distribution of mail (including fortnightly distribution of legislation updates)• Processing invoices for payment• Maintaining and distribution of security mil keys• Customer service

Certificate Iii, Health And Physical Education/Fitness, Pass

Certificate Ii, Information Technology, Pass

Certificate Iii, Government, Pass

Certificate Ii, Business (Office Administration), Pass