Partnership Executive
Current• Customer Relationship Management: I am the primary point of contact for several Tier 1 clients. I lead all operational efforts to build and maintain strong, trusted partnerships. I work closely with key stakeholders to deliver on strategic goals, ensure expectations are met, address escalations, and consistently deliver value.• Cross-Functional Collaboration: I collaborate with Client Leadership, Service Delivery, and Revenue, to identify opportunities for process efficiencies, cross-selling, task expansions, and automation. I focus on fostering an environment to drive continuous improvement and growth.• Delivery Oversight: I partner with delivery teams to refine and optimize the customer onboarding, training, and engagement processes, ensuring a seamless and positive experience. By identifying opportunities for efficiency and growth, I help maximize customer adoption and overall satisfaction.• Strategic Reviews & Growth Initiatives: I lead Monthly, Quarterly, and Annual Business Reviews to track account performance and identify new growth opportunities. Through collaboration with the Revenue team, I have successfully driven a 14% YOY increase in revenue across assigned accounts. Together, we develop and implement strategic account plans designed to promote long-term customer success while sustaining revenue growth.• Data-Driven Insights: Working alongside the Service Delivery team, I monitor customer data, usage patterns, and feedback to identify trends that inform decision-making. I present key insights and performance metrics to the executive team, providing visibility into the current state of customer health and team KPIs.• Escalation Management: I am responsible for overseeing and managing critical customer escalations and service recovery issues, ensuring they are resolved swiftly and effectively while maintaining strong, positive relationships with customers. My goal is always to uphold a high standard of service excellence and customer satisfaction.
