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As a data professional with a master's degree in business analytics, I have the ability to both conduct deep statistical analysis and communicate insights with clarity and impact. I have applied my skills and passion for customer advocacy and data analytics in various roles and industries, from marketing to network infrastructure to software.Most recently, as a Customer Experience Research Analytics Consultant with Concentrix, I have directed the development of mixed-methods survey analyses for client CX teams from a variety of industries, managed the delivery of comprehensive A/B test results, assessing client platform migration outcomes, and generated recommendations for actionable Digital, Call Center, and Brick-and-Mortar CX strategy changes tied to statistical increases in OSAT, Agent OSAT, and other key metrics. I have also led national case study teams to success, contributed to local businesses and the economy near my university, and driven impactful insight at some of the most pivotal companies in the tech space.Some of the practices that bring balance to my life include traveling regularly, training to achieve my lofty rock climbing goals, hiking in my backyard Wasatch Range with my dog Klondike, and continuing to ask "why?". I'm collaborative, ambitious, and constantly learning new things. I'm looking for opportunities to leverage my data and CX expertise to improve the quality of life for everyone.
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Cx Research Analytics ConsultantConcentrix Nov 2023 - PresentNewark, California, Us -
Senior Voc AnalystConga Mar 2022 - Feb 2023Broomfield, Co, Us- Directed development of quantitative survey analyses for Technical Support, Professional Services, and Customer Community teams- Modeled comprehensive understanding of Technical Support survey composition by exploring Variance Inflation Factor (VIF) and conducting an Exploratory Factor Analysis (EFA) to examine Feature-Factor relationship- Managed provision of operational data, for feature selection, to 3rd-party AI team working to predict account-level NPS- Operationalized action on weekly Technical Support survey ratings/comments prompting statistical increase in CSAT -
Marketing Data AnalystHp Feb 2021 - Mar 2022Palo Alto, Ca, Us(Consultant via iProcess Solutions Inc)- Enacted weekly refreshes for production-level database tables and dashboards to inform decisions of BU marketeers-Performed sound data validation & ad hoc analyses via SQL query execution in Vertica, Redshift, & other db instances- Initiated development of Datorama dashboard in Datorama, and supported transition from development to production -
Business Development RepresentativeVmware Mar 2018 - Dec 2019Palo Alto, Ca, Us- Headed southern central United States market development for adoption of Software-Defined Wide Area Network (SD-WAN) network infrastructure solution- Developed and optimized targeted email marketing campaigns for maximum impressions, open rate, and CTR- Exceeded $500,000 of revenue generation within initial year in role, despite regional and organizational setbacks -
Marketing CoordinatorThe University Of Texas Rio Grande Valley Sep 2016 - Dec 2017Rio Grande Valley, Tx, Us- Administered the design process of Fall 2017 department social media strategy, built to deliver improved metrics- Created & performed department's premier social media audit, ensuring branding consistency & platform effectiveness- Successfully boosted social audiences by over 70% on multiple platforms, more than doubling reach of department content -
Global Insights And Analytics Marketing InternIntel Corporation May 2017 - Aug 2017Santa Clara, California, Us- Coordinated communication between internal data scientists and external C-suite executives- Delivered analysis & provided POV valued at over $100,000 for adoption of 3rd party marketing analytics platform- Executed 6 Tableau trend analyses for metrics such as purchase intent, sales, brand health, financials, and share of voice- Concisely arranged and presented findings and feedback encompassing project results and overall program experience -
Social Media And Digital Marketing InternVacation Villas Of South Padre Island May 2016 - Jul 2016- Managed and measured multiple channels of social media marketing, growing impressions and engagement- Provided clients with rental information via social media and phone in order to boost customer satisfaction rates- Learned and managed several email marketing campaigns which were later integrated with Google Analytics measurement- Headed the integration of Google Analytics and Facebook Ads Manager to better quantify and assess marketing efforts
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Delivery ServicesDomino'S Feb 2015 - Jan 2016Ann Arbor, Mi, UsAble to communicate with customers efficiently and represent the company's image through quality service •Quick and efficient customer service; able to multitask with assigned duties•Able to manage time effectively while working and attending school full-time •Extended abilities by learning to conduct transactions on deliveries as well as in-store -
Sales AssociateExpress Aug 2014 - Dec 2014Columbus, Oh, UsResponsible for company's promotion/advertisement by means of visual display •Proficiency in self-marketing for the company via accurately communicating the company standard to customers daily -
Tennis InstructorJohn Newcombe Tennis Ranch Jun 2014 - Aug 2014Worked with other coaches of diverse nationalities to teach tennis to a large number of culturally diverse children •Dealt with challenging situations in order to promote a peaceful and productive environment
Daniel Warner Skills
Daniel Warner Education Details
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The University Of Texas Rio Grande ValleyBusiness Analytics -
The University Of Texas Rio Grande ValleyGeneral -
La Feria High School
Frequently Asked Questions about Daniel Warner
What company does Daniel Warner work for?
Daniel Warner works for Concentrix
What is Daniel Warner's role at the current company?
Daniel Warner's current role is CX Research Analytics Consultant.
What is Daniel Warner's email address?
Daniel Warner's email address is wa****@****are.com
What is Daniel Warner's direct phone number?
Daniel Warner's direct phone number is +195662*****
What schools did Daniel Warner attend?
Daniel Warner attended The University Of Texas Rio Grande Valley, The University Of Texas Rio Grande Valley, La Feria High School.
What are some of Daniel Warner's interests?
Daniel Warner has interest in Social Media Training, Market Research, Education, Digital Marketing, Running, Global Brand Management, Marketing, Virtual Reality Technologies, Disaster And Humanitarian Relief, Social Media Marketing.
What skills is Daniel Warner known for?
Daniel Warner has skills like Marketing, Marketing Research, Consumer Behaviour, Branding And Identity, Corporate Branding, Marketing Strategy, Focus Groups, Brand Advertising, Brand Awareness, Social Networking, Sales, Customer Service.
Who are Daniel Warner's colleagues?
Daniel Warner's colleagues are Kaisa Khrasi, Vijay Singh, Navjot Kaur Saroye, Akash Attri, Shashi Kumar Paswan, Monkeyyy Zhe, Glorney Grace Fernandez.
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