Sep-2021 -PresentHR and payroll Test Analyst As a part of a team, I am responsible for all testing in relation to changes to the HR/Payroll systems used within Mitchells & Butlers (primarily SAP), its data, and supporting business processes. I am also responsible for the deployment and delivery of the tickets and CRs and this sometimes will be assisting with frontline queries regarding the changes implemented.• Testing includes Tickets, Changes and Sap Notes. Working closely with users within Shared Services but also supporting other area such as BC&T. Recently worked closely with BC&T ensuring the new Team Plan upgrade was tested successfully.• I often must work to set deadlines. SAP notes must be deployed every quarter to ensure we have the correct notes. Certain notes are legal requirements, I must ensure they are tested, signed off and deployed within set time frames.• Whilst testing I must ensure I raise and track any defects on a third-party supply portal. I must liaise with third party support group (TCS) daily.• This role is part of a bigger Team (HR Systems and Data Team) To enhance my knowledge of SAP, I have given assistance to the Data Team by producing reports, maintaining Org Charts, updating data such as emails.• Using the master HR data system to complete all relevant testing.4747 HR and Payroll Advisor – Mitchells & Butlers Plc

• Supporting teams with obtaining and confirming the correct information.• Input employee information in SAP.• Use of excel spreadsheets.• Networking with different teams, Retail business managers, Employee relation managers, Sita managers and Employees.• The first point of call to deal with and resolve professionally, queries from staff at all levels, communicating clearly and effectively, and providing high quality advice on payroll- related matters. • Knowledge of PAYE, NI, SSP, SMP, SPP.

• Assisting with the day to day running of the restaurant.• Promptly dealing with any situation that may arise. • Performing inventory stock management.• Supervising the front of house team.• Increasing sales and customer service levels to reach business targets.• Conducting food and beverage orders and deliveries.• Advising customers, resolving complaints and ensuring customers always experience excellent service.• Managing brand standards.• Preparing staff rotas and overseeing menu implementation with all staff.Using Zonal till system to check food stock and correct stock levels.

• Responsible for assisting in managing the day to day operations of the restaurant, overseeing front and back-of-house operations with accountability for bottom-line factors, food quality, and customer retention for a vibrant restaurant with approximately 50 employees with a weekly turnover of £55,000.• Deputising in the absence of the General Restaurant Manager.• Generating daily, monthly, quarterly and yearly reports on business, staff, and profit.• Organise work schedules, rotas and shifts.• Delivering high levels of customer service and guest focus.• Maintain high standard quality hygiene, health and safety and ensuring. compliance of regulations.• For a 2-month period I acted as interim Kitchen Manager looking after the kitchen, cooking and preparing food and conducting stock takes along with managing health and safety and food safety for the kitchen.

I had done a number of roles while working for Harvester such as Chef/waiter/Barman and shift supervisor