Daniel Waters Email & Phone Number

Responsible for the security for 50,000+ end points. Ranging from AV, Device Control, Encryption and Microsoft Patching.

Providing 2nd Line technical support to corporate customers on ePolicy Orchestrator and Protection Pilot software both verbally and electronicallyLiaise with Tier III and development in order to resolve cases more efficientlyProvide positive customer service promoting McAfee’s reputation in total customer satisfaction maximizing customer.

Provide quality technical support to Corporate Customers both verbally and electronically on up to 30 different McAfee products Replicate and troubleshoot problems on an internal testing networkMaintaining all SLA’s by achieving targets set for Customer Satisfaction, Average Speed of Answer and Customer Update ComplianceAwareness of best practices for case.

Providing 1st and 2nd level support on all calls received into the Routeco HelpdeskSupport the network infrastructure ensure availability 24/7 across the WANOrdering and configuring new PC’s to the network including loading all software for relevant usersSupporting users on our in-house Strategix system which required knowledge of Unix commandsProducing.

IT Administrator