Daniel Watson Email & Phone Number

Bowie, Md, Us

Complex Care Solutions was purchased by Inovalon. Since the buyout additional skills and responsibilities have been added. The primary focus of the position is on Salesforce development, enhancements, and Salesforce integrations, with responsibilities of database administration in our SQL environment.

New York, Ny, Us

Nashville, Tn, Us

Managing all aspects of the Salesforce Environment, including but not limited to the development and deployment of enhancements including creation/configuration of custom objects, page layouts, Visualforce pages, workflows, approval processes, alerts and notifications, email templates, flows, reports, list views and dashboards.• Managed project to convert company Salesforce platform from a shared licensing model to an individual license model.• Implemented Active Directory Sync and SSO through Identity Connect. • Create all technical documentation and developed a structured release schedule.• Analyze and prioritize business requests to help increase user adoption and develop cloud-based solutions for a variety of business processes.• Independently provide support for 1300+ users in addition to developing enhancements for Direct's Salesforce environment.

Nashville, Tn, Us

• Managed and developed the advertising division's lead flow process through Salesforce.• Responsible for all the Salesforce training, managing user licenses, and internal case management for user issues.• In charge of all SFDC analytics, including dashboard management and the creation/maintenance of new SFDC performance reports.• Created new fields, validation rules, and sales processes to streamline moving opportunities through the pipeline in order to provide more accurate pipeline reporting.

• Responsible for integrating various programs within Salesforce.com, including Microsoft Outlook and Google apps.• Created custom objects and helped create custom reports related to a variety of business metrics.• Helped design workflow rules for better managing quote creation with Broussard's prospects and clients• Created effective custom email templates and combined with automation to create a smoother sales process and quicker response times to enhance customer service.

Brentwood, Tn, Us

• Managed all client accounts, leads, opportunities, and campaigns through Salesforce.com.• Pilot program participant/early adopter in the CRM transition to Salesforce.com Sales Cloud. • Looked to by my peers for sales strategies, including the creation of custom email templates in Salesforce.com. • Created custom reports in Salesforce.com to cross-sell additional solutions to existing client database and provided my manager a more readable sales forecast during monthly meetings.

Nashville, Tn, Us

Assisted nurses with various aspects of patient care including taking vital signs and transporting the patients. Entered patient orders into charts for doctors and nurses, and made sure the patient was always comfortable in their environment.• Exceeded customer service and business goals given by management on a monthly basis.• Took on additional tasks outside of my role, which included managing and stocking medical supplies on the floor.

Round Rock, Texas, Us

• Ran team meetings and became a SME on Enterprise Storage.• Taught the sales team how to move relevant data from spreadsheets into the appropriate customer accounts, opportunities and custom-fields during Dell’s CRM transition to Salesforce.com.• Dealt well with an ambiguous environment and worked well under pressure.

Registered Nursing/Registered Nurse

Computer Engineering