• Answering phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately for the DE market• Proactively recommend and educate our customers about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal. This to deliver on metrics for example: phone handled time, customer experience, proactive product offered and accepted opportunities • Provide consistent feedback regarding overall customer satisfaction, tools and processes

• Answering phone calls, emails and face to face consultation, I resolve the queries of the Customers in real time.• Proactively recommend and educate our customers about the products of kfzteile24 in order to improve their satisfaction and deepen their relationship with kfzteile24. • I help the Customer with his Order and provide him the best quality for his car.